Website:
bridgehivehr.com
Job details:
Company Description Bridge Hive HR is a full-spectrum HR services organization dedicated to transforming businesses through strategic talent solutions and high-performance cultures. Founded by Sukriti Dayal, the company partners with organizations across industries such as real estate, telecom, retail, e-commerce, and pharmaceuticals. Bridge Hive HR focuses on aligning HR strategies with business objectives through tailored solutions in recruitment, leadership development, and talent management. The team also designs training and development programs to help companies build strong, resilient teams. Bridge Hive HR is committed to helping clients create thriving workplace cultures in a competitive business environment.
Role Description The Customer Relationship Manager is a full-time, on-site role based in Mumbai, responsible for building and maintaining strong relationships with clients and ensuring a positive experience throughout the service lifecycle. This role includes regular interaction with client stakeholders to understand their HR needs, manage expectations, and support the delivery of customized HR solutions. The individual will coordinate with internal teams to track service performance, resolve client issues, and proactively identify opportunities for improvement and growth. Day-to-day tasks include managing client communication, preparing reports and updates, conducting review meetings, and supporting retention and expansion initiatives. The Customer Relationship Manager will also contribute to process enhancements and feedback loops that strengthen Bridge Hive HR’s client partnerships.
Qualifications
- Strong client relationship management, stakeholder engagement, and customer service skills.
- Experience in account management, coordination with cross-functional teams, and issue resolution.
- Excellent communication, presentation, and interpersonal skills, with the ability to build trust and rapport.
- Ability to analyze client feedback and performance data to identify trends and improvement areas.
- Prior experience in HR services, consulting, or related professional services environments is an advantage.
- Proficiency with CRM tools, MS Office (Excel, PowerPoint, Word), and basic reporting.
- Strong organizational and time management abilities, with attention to detail and follow-through.
- Bachelor’s degree in Business, HR, Management, or a related field; equivalent relevant experience will be considered.
- Comfort working on-site in Mumbai and collaborating closely with clients and internal teams.
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