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Company Description NoBroker HR is part of NoBroker.com, India’s first and only PropTech unicorn, offering a disruptive brokerage-free property search platform that directly connects property owners with tenants and buyers. Founded in 2014 by alumni of IIT Bombay, IIT Kanpur, and IIM Ahmedabad, NoBroker now serves millions of customers every month across major Indian cities. Backed by leading global investors, the company has raised significant funding to fuel rapid growth and innovation in real estate services. With a team of 5,000+ professionals, NoBroker provides a wide range of solutions including property search, rental agreements, home services, home loans, and society management software. The work culture emphasizes meritocracy, learning, and growth, with opportunities for high responsibility and competitive compensation.
Role Description The Relationship Manager (MBA) at NoBroker HR will manage and nurture relationships with property owners, tenants, and buyers, ensuring a seamless and brokerage-free experience. This full-time, on-site role based in Mumbai involves guiding customers through the property search and transaction process, understanding their requirements, and providing tailored solutions through NoBroker’s platform and services. The Relationship Manager will coordinate with internal teams to resolve customer issues, track leads, and drive conversions while maintaining high standards of service quality. Daily activities include proactive follow-ups, explaining product features, handling queries, and maintaining accurate records in CRM tools. The role also involves contributing to process improvements and sharing market feedback to enhance customer experience and business outcomes.
Qualifications
- Postgraduate degree (MBA or equivalent) in Business, Marketing, Finance, or a related field.
- Strong relationship management and customer service skills, with the ability to build trust and long-term engagement.
- Proficiency in communication and presentation, with clear spoken and written English; knowledge of local languages is an advantage.
- Sales and negotiation capabilities, including lead management, conversion-focused dialogue, and conflict resolution.
- Comfort with technology platforms, CRM tools, and data-driven decision-making in a fast-paced environment.
- Understanding of real estate or PropTech domain is beneficial; prior experience in customer-facing or account management roles is an advantage.
- Ability to work on-site in Mumbai, manage multiple priorities, and collaborate effectively with cross-functional teams.
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