Website:
tataaig.com
Job details:
Company Description TATA AIG General Insurance Company Limited is a joint venture between the TATA Group and American International Group (AIG), combining global expertise with strong local values. Recognized among India’s Top 100 Best Companies to Work For and one of the Top 25 Best Workplaces in BFSI in 2024, the organization emphasizes empathy, people-centric culture, and a customer-first mindset. The company is committed to building long-term trust with customers, employees, and partners, reflected in its promise to be #WithYouAlways and #WithYouLikeFamily. Team members are encouraged to contribute to innovation and continuous improvement as TATA AIG redefines the future of insurance and builds enduring relationships.
Role Description The Relationship Manager is a full-time, on-site role based in North 24 Parganas, responsible for managing and growing relationships with customers and channel partners. In this role, the individual will handle daily customer interactions, understand insurance needs, recommend suitable general insurance products, and ensure high-quality service delivery. The Relationship Manager will follow up on leads, support policy issuance and renewals, resolve queries and concerns promptly, and maintain accurate records of customer interactions and sales activities. The role also involves coordinating with internal teams for underwriting, claims, and operations, achieving assigned sales and retention targets, and promoting TATA AIG’s values in every customer engagement.
Qualifications
- Candidates should possess strong relationship management, customer service, and account handling skills.
- Candidates should possess sales, negotiation, and business development skills aligned with insurance or financial services.
- Candidates should possess communication, presentation, and interpersonal skills for engaging with diverse stakeholders.
- Candidates should possess basic analytical, problem-solving, and data interpretation skills to understand customer needs and portfolio performance.
- Candidates should possess organizational and time-management skills to manage multiple customer accounts and follow-ups efficiently.
- A bachelor’s degree in any discipline, ideally in business, finance, or a related field, is preferred.
- Prior experience in insurance, banking, or financial services relationship management will be an advantage.
- Comfort working on-site in North 24 Parganas and familiarity with local markets and customer profiles is beneficial.
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