Saunak Films - India
Website:
saunakfilms.in
Job details:
Job DescriptionPosition: Relationship Manager (Internal) / ShutterKart Advisor (External)
Department: Business Development & Customer Success
Location: Gandhinagar, Gujarat
Employment Type: Full-Time
Reporting To: CEO / Business Head – ShutterKart
About the RoleShutterKart is seeking a proactive and customer-focused Relationship Manager to manage customer and creator relationships, convert inquiries into bookings, coordinate service delivery, and support business growth. The ideal candidate should possess excellent communication, sales, and relationship management skills while ensuring an outstanding customer experience.
Key Responsibilities· Handle customer inquiries via phone, WhatsApp, email, and the ShutterKart platform.
· Convert leads into confirmed bookings and achieve monthly sales targets.
· Build and manage relationships with photographers, videographers, and creative professionals.
· Coordinate bookings, schedules, and project execution between customers and creators.
· Maintain accurate CRM records and ensure timely follow-ups.
· Generate new business through partnerships, referrals, and networking.
· Deliver exceptional customer support before, during, and after project completion.
· Assist in marketing campaigns, customer engagement, and platform growth initiatives.
Key Skills· Excellent communication in English, Hindi, and Gujarati.
· Strong sales, negotiation, and customer relationship skills.
· Good organizational, multitasking, and problem-solving abilities.
· Proficiency in CRM software, Microsoft Office, Google Workspace, and WhatsApp Business.
· Basic understanding of AI tools (such as ChatGPT, Gemini, Copilot, or similar) to improve productivity, customer communication, content creation, data analysis, and operational efficiency.
Qualifications· Bachelor's degree in Business, Marketing, Hospitality, or a related field.
· 1–3 years of experience in Sales, Relationship Management, Customer Success, or Business Development.
· Fresh graduates with excellent communication and customer service skills are encouraged to apply.
Performance Indicators (KPIs)· Booking value and revenue
· Lead-to-booking conversion rate
· Customer satisfaction and repeat bookings
· Vendor onboarding and engagement
· CRM accuracy and booking fulfillment
· Marketing support metrics, including lead generation and referral growth
Growth OpportunitiesCareer progression to Senior Relationship Manager, Customer Success Manager, Business Development Manager, City Operations Manager, Regional Business Head, and National Sales & Partnerships Lead based on performance.
Interested candidates can share CV on what’s app directly on given contact number - +91 9825085247 or on email: hr.saunak@gmail.com
Click on Apply to know more.