Etech Global Services
Website:
etechgs.com
Job details:
Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Handle inbound and outbound customer service calls in a timely, professional, and courteous manner.
- Manage high call volumes while accurately gathering and verifying customer information.
- Understand customer concerns and provide appropriate resolutions as per defined processes and guidelines.
- Demonstrate empathy, patience, and strong communication skills to ensure a positive customer experience.
- Document call details, update tickets, and escalate unresolved or complex issues to the relevant teams when necessary.
- Coordinate effectively with internal departments by sharing accurate information as per protocol.
- Be open to feedback, actively participate in coaching sessions, and work towards achieving performance targets.
- Adapt to a fast-paced environment and embrace process changes with a positive mindset.
What We Expect You to Have:
- Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
- Be Flexible in working hours which is a must.
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills with superior typing speed;
- An unerring attention to detail;
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
- Experience working as part of a collaborative team – we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
Click on Apply to know more.
