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Job details:
Job Title: Regional Manager
Department: Operations / Business Development
Location: Mumbai & Delhi
Employment Type: Full-Time
Experience: 5–10 Years
Job Overview
We are looking for an experienced and result-oriented Regional Manager to oversee clinic operations, business growth, team performance, patient experience, and revenue targets across the assigned region.
Key Responsibilities
1. Clinic Growth & Business Performance
- Take ownership of clinic growth and performance across the assigned region.
- Drive monthly revenue, patient base, conversion, and other defined KPIs.
- Analyse clinic-wise performance and identify gaps and opportunities.
- Develop strategies to improve patient footfall, conversions, repeat visits, and productivity.
- Conduct regular performance reviews and create improvement plans for underperforming clinics.
2. Clinic Operations & Issue Resolution
- Ensure smooth day-to-day operations across assigned clinics.
- Act as the first point of escalation for operational challenges.
- Coordinate with central teams to resolve issues within defined timelines.
- Ensure adherence to SOPs, processes, and service standards.
- Identify recurring issues and implement preventive measures.
3. Team Management & Performance
- Manage and guide front desk and clinic support teams.
- Set clear expectations and ensure accountability.
- Conduct regular team reviews, coaching, and performance discussions.
- Identify manpower and capability gaps and coordinate for resolution.
- Build a culture of ownership, discipline, patient-centricity, and target orientation.
4. Patient Journey Management
- Oversee the complete patient journey from enquiry and appointment through consultation, treatment, billing, and follow-up.
- Track patient movement and identify drop-offs.
- Ensure timely patient follow-ups.
- Monitor and resolve patient feedback and complaints.
- Improve patient retention, repeat visits, and overall satisfaction.
5. Follow-up & Patient Conversion
- Monitor patient follow-up processes and conversion metrics.
- Ensure systematic tracking of pending leads, enquiries, missed appointments, and follow-ups.
- Identify gaps in follow-up processes and train teams accordingly.
- Ensure potential patient opportunities are not lost due to delayed follow-up.
6. Front Desk Training & Capability Building
- Conduct regular training and on-the-job coaching for front desk teams.
- Train staff on patient handling, communication, appointment management, follow-ups, counselling coordination, and escalation handling.
- Ensure teams understand clinic targets and their contribution to business performance.
7. Stock & Inventory Management
- Monitor inventory and stock availability across assigned clinics.
- Ensure timely availability of consumables, supplements, and other clinic requirements.
- Track consumption, movement, replenishment, and wastage.
- Coordinate with central/supply teams to prevent stock-outs.
- Ensure proper stock records and adherence to inventory processes.
8. Patient Footfall & Central Team Coordination
- Coordinate with central marketing and business teams to drive patient footfall.
- Share clinic-level requirements, market insights, and performance feedback.
- Track the effectiveness of footfall-generation initiatives.
- Ensure clinics are prepared to handle generated patient volumes.
9. New Tie-ups & Business Development
- Identify and develop new business opportunities and local tie-ups.
- Explore referral channels, healthcare professionals, institutions, corporates, and communities.
- Build relationships with doctors and healthcare professionals for referral opportunities.
- Identify local market opportunities that can contribute to clinic growth.
10. Reporting & Performance Reviews
- Monitor and report clinic-wise:
- Revenue and target achievement
- Patient footfall
- Conversion performance
- Follow-up performance
- Repeat patients
- Operational issues
- Stock status
- Team performance
- Patient feedback
- Provide regular updates and actionable insights to senior management.
- Use data and performance trends to identify gaps and take corrective action.
Travel Requirement
- 15–20 days of travel per month across the assigned region.
- Regular clinic visits to review operations, meet teams, assess patient experience, monitor performance, and drive growth initiatives.
- Travel may also be required for business development, local tie-ups, and referral partnerships.
Candidate Profile
Experience
- 5–10 years of experience in clinic operations, healthcare, wellness, hospitals, diagnostics, retail healthcare, or a similar multi-location service business.
- Experience managing multiple locations/clinics will be preferred.
- Proven experience in achieving business/clinic targets and managing frontline teams.
Skills & Competencies
- Strong business and growth orientation
- Excellent people management and leadership skills
- Strong operational and problem-solving abilities
- Patient/customer-centric approach
- Good communication and interpersonal skills
- Ability to analyse performance data and take corrective action
- Strong follow-up and execution discipline
- Effective coordination with central and clinic-level teams
- Relationship-building and local business development skills
- Comfortable with extensive travel
Interested candidates can contact: 9174244706
Click on Apply to know more.
