Website:
iihm.ac.in
Job details:
Company Description International Institute of Hotel Management (IIHM), part of the IndiSmart Group, is a leading provider of hospitality management education and training across India and South East Asia. Established in 1994, IIHM offers internationally recognized hospitality degrees through collaborations with Edinburgh Napier University and the University of West London in the UK. IIHM’s strong international pathways enable students to study and work abroad, and its alumni are employed in renowned hotel chains worldwide, contributing to the global hospitality industry.
We are looking for a customer-oriented and results-driven Receptionist to manage the front desk at IIHM-Siliguri. In this role, you will welcome visitors, handle inquiries, counsel prospective students and their parents about our courses, and guide them through the enrolment process. Only local candidates based in Siliguri will be eligible.
Key Responsibilities
· Manage the Front Office: Manage daily front desk operations and work closely with the Marketing team.
· Guide Prospective Students: Explain course structures, fee schedules, eligibility criteria, and career outcomes to students and parents.
· Visitor Hospitality: Greet students, parents, and guests warmly; determine their needs and direct them to the appropriate person or department.
· Call Handling: Answer, screen, and forward incoming calls while providing accurate basic information.
· Database Management: Log all inquiries and walk-ins accurately into the database or excel sheets.
· Office Administration: Maintain a clean, organized reception area and track incoming/ outgoing couriers or documents.
Role Description The Receptionist will serve as the first point of contact for students, staff, visitors, and external partners at the Siliguri campus, providing a professional and welcoming front desk experience. This full-time, on-site role includes answering and directing phone calls, receiving visitors, managing inquiries, and maintaining visitor logs. The Receptionist will handle basic clerical tasks such as managing mail, scheduling appointments, maintaining records, and supporting administrative processes as needed. The role also involves coordinating with academic and administrative teams, providing accurate information about campus services, and ensuring the reception area is organized and presentable at all times.
Qualifications
· Education: Graduate (Hotel Management background will be preferable).
· Experience: 1–3 years of experience in front desk operations, tele-calling, or academic counselling.
· Language Proficiency: Strong verbal and written communication skills in English Hindi, Bengali and Nepali.
· Technical Skills: Basic proficiency in MS Office (Word, Excel).
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