KBM Realty
Website:
kbm-realty.com
Job details:
Real Estate Brokerage Operations & Systems Specialist – Remote
Compensation: ₹8–12 LPA
KBM Realty is seeking a highly organized, proactive Real Estate Brokerage Operations & Systems Specialist to help operate and build the systems behind our growing Chicago-based residential brokerage.
U.S. residential real estate experience is required.
This is not a traditional administrative or virtual assistant position. We need someone who can both manage daily execution and build the systems, processes, and accountability structure that allow the brokerage to operate efficiently as we grow.
You will serve as the primary day-to-day contact for our agents, monitor brokerage activity, oversee MLS and listing information, track leads and marketing execution, and ensure our residential developments are being properly marketed.
Just as importantly, you will identify operational gaps and create the workflows, SOPs, dashboards, trackers, templates, and systems needed to solve them.
Key Responsibilities
• Serve as the primary day-to-day contact for our real estate agents
• Monitor agent activity, leads, follow-up, appointments, listings, contracts, and closings
• Regularly review MLS activity and ensure listings are accurate, complete, current, and properly positioned
• Monitor comparable properties, competing listings, pricing, and relevant market activity
• Become knowledgeable about our residential developments, inventory, pricing, availability, and upcoming listings
• Review how our developments are being marketed across MLS, our website, social media, digital advertising, Zillow, Realtor.com, email, and other channels
• Coordinate with advertising, communications, and social media team members to ensure marketing plans are actually being executed
• Monitor advertising campaigns, incoming leads, lead assignments, response times, follow-up, and conversion activity
• Identify developments or properties that need additional marketing attention
• Coordinate open houses, broker opens, buyer seminars, agent meetings, and other brokerage activities
• Assist with recruiting and onboarding new agents
• Maintain and improve our CRM, brokerage databases, calendars, property information, and operational systems
Systems & Process Development
• Evaluate our current brokerage processes and identify gaps, duplication, and inefficiencies
• Build repeatable workflows for lead intake, assignment, follow-up, and conversion tracking
• Develop systems for monitoring agent activity and accountability
• Create listing launch and MLS review processes
• Build processes for marketing each development from pre-launch through sellout
• Create systems for coordinating advertising, social media, events, and agent marketing efforts
• Develop onboarding processes for new agents
• Create SOPs, checklists, templates, dashboards, and reporting systems
• Automate repetitive processes where practical
• Establish clear ownership and deadlines for recurring brokerage activities
• Continuously improve systems as the brokerage grows
Required Qualifications
• Minimum 2 years of professional experience working directly with a U.S.-based residential real estate brokerage, real estate team, or residential real estate company
• Experience working with U.S. MLS systems and residential listings
• Understanding of U.S. residential real estate transactions and terminology
• Demonstrated experience building or improving operational systems, workflows, and SOPs
• Experience with CRM systems, lead management, and pipeline tracking
• Understanding of digital advertising and online real estate marketing
• Strong written and verbal English communication skills
• Strong analytical, organizational, and follow-through skills
• Comfortable working with technology and learning new platforms
• Ability to work independently and solve operational problems without waiting for step-by-step instructions
• Comfortable working directly with U.S.-based real estate agents
• Must be available during U.S. Central Time business hours
Preferred Qualifications
• Experience with an Illinois or Chicago-area brokerage
• New-construction residential real estate experience
• Experience with CRM, task-management, automation, and reporting platforms
• Experience using AI and automation to improve business processes
• Experience monitoring Zillow, Realtor.com, brokerage websites, social media, and digital lead-generation platforms
What Success Looks Like
Our agents have a reliable day-to-day point of contact. Leads are tracked and followed up on. MLS information is accurate. Our developments are consistently and properly marketed. Advertising is monitored. Activities and events are organized.
Most importantly, the brokerage becomes less dependent on individual people remembering what needs to happen because strong systems are in place to drive the work.
Position: Full-Time | Remote
Schedule: Must work U.S. Central Time business hours
Click on Apply to know more.
