Nyati Group
Website:
nyatigroup.com
Job details:
Note: This role is purely focused on CRM – Handover & Possession. Please apply only if you have hands-on experience and comfortable handling the end-to-end possession and handover process.
About Company:
At Nyati Group, customer is the central focus of all our ventures. We put an earnest effort in understanding the aspirations of our buyers with the objective of meeting all their expectations. We believe there is no joy greater than delivering customer happiness and satisfaction.
Nyati Group combines the dual ethos of integrity and aesthetics in building futuristic landmarks. With customer at the core of all its endeavours, every project under the Nyati brand is conceptualised keeping in mind the aspirations of the buyer. This helps us to build enriching living spaces that exude a sense of pride amongst the inhabitants.
With footprints into sectors like EPC, Hospitality and Healthcare the group aims to deliver inspiring milestones in every field it ventures as it explores newer horizons of growth.
Job Details:
Designation – Sr. Executive/Asst.Manager - CRM (Possession & Handover)
Location - Pune West (Baner, Bavdhan).
Experience – 4-7 Years
Qualification - Bachelor's Degree
Industry - Construction/Real Estate
Key Responsibilities:
- Handle end-to-end possession and handover activities for customers.
- Coordinate with Sales, Projects, Legal, Finance, and Facility Management teams for timely possession closures.
- Ensure all possession-related documentation and compliance are completed accurately.
- Schedule and manage customer possession appointments and site visits.
- Address customer queries, escalations, and concerns related to possession and post-possession services.
- Maintain MIS reports, possession trackers, and customer databases.
- Ensure collection of pending dues before possession handover.
- Coordinate snag rectification and ensure readiness of units before handover.
- Support registration and agreement execution processes wherever applicable.
- Maintain high customer satisfaction through effective communication and relationship management.
- Prepare periodic reports on possession status, customer feedback, and pending issues.
- Ensure adherence to company SOPs and RERA compliance norms.
Required Skills & Competencies:
- Strong understanding of CRM/possession and handover processes in real estate.
- Excellent communication and interpersonal skills.
- Strong coordination and problem-solving abilities.
- Ability to handle customer escalations professionally.
- Knowledge of property documentation and handover formalities.
- Proficiency in MS Excel, CRM software, and MIS reporting.
- Good organizational and multitasking skills.
Preferred Candidate Profile:
- Graduate/Postgraduate in any discipline.
- 4–7 years of experience in CRM/Possession and Handover within the real estate industry.
- Experience in residential or commercial project handovers preferred.
- Candidate should possess strong customer management and coordination capabilities.
Click on Apply to know more.