- Location
- Hyderabad, Telangana, India
- Job type
- Full-time
Required skills
- customer service
- property management
About the role
Website:
jobtrade.in
Job details:
Job Role
Airbnb & Short-Term Rental Unit Manager
Job Description
Key Responsibilities:
- Manage property listings and reservations on Airbnb, Booking.com, and other rental platforms.
- Respond promptly to guest inquiries, booking requests, and messages.
- Coordinate guest check-ins and check-outs and provide necessary instructions and support.
- Schedule and supervise housekeeping, maintenance, and regular property inspections.
- Ensure rental properties are clean, well-maintained, and stocked with required supplies.
- Handle guest complaints, issues, and special requests professionally.
- Monitor pricing, occupancy rates, and calendar availability to maximize property revenue.
- Manage booking confirmations, payments, and security deposits.
- Maintain accurate records of bookings, expenses, maintenance activities, and property-related information.
- Coordinate with housekeeping staff, maintenance teams, and local service providers.
- Ensure properties comply with applicable local regulations and safety standards.
- Monitor overall property performance and identify areas for improvement.
- Maintain high standards of guest experience and service quality.
Required Skills
- Strong communication and customer service skills.
- Good organizational and time-management abilities.
- Experience managing listings on rental platforms is preferred.
- Strong problem-solving and conflict-resolution skills.
- Basic knowledge of property maintenance and cleaning standards.
- Ability to work independently and manage multiple bookings simultaneously.
- Ability to coordinate effectively with guests, housekeeping staff, and maintenance teams.
Preferred Qualifications
- Previous experience in short-term rental or hospitality management.
- Familiarity with property management tools and channel management software.
- Basic knowledge of marketing and pricing strategies.
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