Crossover
Website:
crossover.com
Job details:
You deliver complete customer solutions, not isolated components that might never see production. You thrive in the challenging middle ground: ambiguous requirements, complex APIs, structured content, authentication workflows, migration scripts, and the satisfaction of enabling a customer to execute their full workflow. If you prefer narrowly defined tasks with minimal customer interaction, this role is not for you.
Quark supports enterprise teams in managing intricate content workflows. In this position, you will convert customer requirements into dependable implementations on the Quark platform: system configurations, REST API integrations, webhooks, SSO/SAML setups, XML/XSLT transformations, migrations, and workflow automation. The work is both technical and customer-facing, with a focus on tangible outcomes. A compelling demonstration is insufficient. The solution must function under real-world conditions, pass acceptance testing, and be documented clearly enough for others to maintain.
AI is integrated into how this work is accomplished. You will leverage tools like Claude Code or Cursor to accelerate delivery, and you will develop practical AI agents, Skill files, or comparable automation assets that eliminate repetitive tasks. Over time, your contribution will evolve from executing individual implementations to establishing reusable delivery frameworks that accelerate future customer onboarding and improve reliability.
If you seek hands-on integration work where AI, structured content, and customer outcomes converge, apply now.
What You Will Be Doing
- Convert customer requirements into technical implementation plans, acceptance criteria, and actionable delivery tasks
- Configure Quark workflows, structured content models, business rules, integrations, and external data-source connections
- Build and validate REST API, webhook, SSO/SAML, XML/XSLT, migration, and scripting-based automation deliverables
- Troubleshoot implementation issues by examining logs, payloads, authentication workflows, transformations, and configuration dependencies
- Produce clear runbooks, handover documentation, and walkthroughs that enable customers to operate the delivered solution
What You Won’t Be Doing
- Developing unrelated core product features without a direct customer implementation objective
- Proceeding from ambiguous tickets without clarifying requirements, constraints, and acceptance criteria
- Implementing temporary workarounds without root-cause analysis, validation, and reusable documentation
- Delivering generic training materials that leave customers reliant on undocumented institutional knowledge
- Delaying weeks to refine a solution before demonstrating tested working progress
Professional Services Engineer Key Responsibilities
Deliver dependable Quark customer implementations that integrate systems, content workflows, and users to achieve measurable customer value.
Basic Requirements
- At least 3 years of hands-on software engineering, systems integration, implementation, or technical consulting experience
- Experience building or troubleshooting REST API and webhook integrations
- Working knowledge of authentication concepts such as SSO or SAML
- Practical proficiency with XML and XSLT or an equivalent structured-data transformation technology
- Proficiency in at least one scripting or programming language used for migration, automation, or workflow implementation
- Regular practical use of AI developer tools such as Claude Code or Cursor
- Experience building at least one useful AI agent, Skill file, agent definition, or equivalent automation artifact
- Fluent in written and spoken English for customer discovery, requirements clarification, and technical handover
- Availability for at least 4 hours per day overlapping with business hours for US customers and 4 hours for Europe.
Nice-to-have Requirements
- Experience with content management, publishing platforms, or structured content workflows
- Experience creating customer-facing technical documentation, runbooks, or implementation handover materials
- Experience converting ambiguous customer requirements into end-to-end integrations, migrations, or workflow automations
About Quark
Working with us
Crossover is a private recruiter for ESW Capital’s portfolio of global enterprise software companies and AI-first organizations, hiring top talent from around the world.
These companies are building the future of software, data, AI, product, education, finance, and operations, without location-based pay or outdated hiring rituals. They’re transparent, metrics-based, and known for their work-life balance.
As their recruiter, we use skills-based, science-backed hiring to help them find the top 1% of talent no matter where they live. We’re talking software engineers, AI specialists, product leaders, marketers, analysts, and operators - tech people who excel in autonomous, high-performance, remote-first environments.
Roles are fully remote, long-term positions, working with globally distributed teams across the US, Europe, and beyond.
This is a full-time role requiring 40 hours per week that you can start immediately.
You’ll work as an independent contractor through Crossover, with weekly payments and clear expectations from day one.
The pay for this role is $7 USD per hour, which amounts to $15,000 USD per year, based on 40 hours per week over 50 weeks.
For full details, visit: www.crossover.com/job-roles
Crossover Job Code: LJ-5837-IN-COUNTRY-ProfessionalSe.002
Click on Apply to know more.