Bytize Technology Solutions
Website:
bytize.xyz
Job details:
About the Role
We are looking for a Product Support Executive to help our customers use PosBytz effectively. You will handle customer queries, understand product-related issues, troubleshoot problems, and coordinate with the Product/Technical team when required.
Key Responsibilities
- Handle customer queries through phone, WhatsApp, email, and support channels.
- Understand customer issues and provide the right solution.
- Guide customers on PosBytz features and workflows.
- Troubleshoot basic product and application issues.
- Follow up on open issues until they are resolved.
- Escalate technical or product issues to the appropriate internal team.
- Coordinate with the Product, Development, and Customer Success teams.
- Maintain proper records of customer issues, resolutions, and follow-ups.
- Identify repeated customer issues and share feedback with the Product team.
- Assist with product walkthroughs, onboarding, and basic customer training.
- Maintain and improve product knowledge as new features are released.
- Meet support KPIs such as response time, resolution time, and customer satisfaction.
Requirements
- Any Bachelor's degree.
- 0–2 years of experience in Customer Support, Product Support, Technical Support, or SaaS support.
- Freshers with good communication and technical aptitude can also apply.
- Good verbal and written communication skills.
- Strong problem-solving and troubleshooting ability.
- Good customer-handling skills and patience.
- Comfortable learning and explaining software products.
- Basic knowledge of CRM/ticketing systems is an advantage.
- Knowledge of ERP, POS, SaaS, Retail, or F&B is an added advantage.
Good to Have
- Basic knowledge of SQL, APIs, or software troubleshooting.
- Experience with any SaaS/ERP/POS product.
- Experience working with support tickets.
- Ability to understand and document bugs clearly.
- Familiarity with tools such as ChatGPT or other AI tools.
What We Look For
Communication | Problem Solving | Product Understanding | Customer Handling | Ownership | Learning Ability
Click on Apply to know more.