Asite
Website:
asite.com
Job details:
ABOUT THE ROLE
We are looking for a motivated and customer-focused Junior IT Support Technician to join our IT team. This is an entry-level role suited to someone looking to develop a career in IT support, infrastructure, cloud technologies, and information security.
The successful candidate will provide first-line technical support to employees, assist with the day-to-day operation of IT services, and work closely with senior members of the IT team to maintain a secure, reliable, and efficient IT environment.
KEY RESPONSIBILITIES
IT Support & Service Desk
- Provide first-line technical support to users across hardware, software, network, and account-related issues.
- Log, manage, update, and resolve incidents and service requests through the IT service desk.
- Troubleshoot Windows and macOS laptops and desktops.
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
- Assist users with password resets, account access, MFA, and authentication issues.
- Escalate complex technical issues to senior IT team members when required.
- Keep users informed of the status and progress of their support requests.
- Ensure tickets are accurately documented and resolved within agreed service levels.
User & Device Administration
- Assist with new starter onboarding, including preparing laptops, accounts, applications, and equipment.
- Support employee leaver processes, including account disabling and equipment recovery.
- Assist with user and group administration within Microsoft Entra ID.
- Support the deployment and management of laptops and mobile devices through MDM solutions such as Microsoft Intune.
- Install, configure, update, and maintain approved software.
- Maintain accurate records of IT equipment and company assets.
- Assist with laptop builds, replacements, repairs, and equipment upgrades.
Microsoft 365 & Cloud Services
- Provide day-to-day support for Microsoft 365.
- Assist with Microsoft Entra ID user administration.
- Support SharePoint and OneDrive access and permissions.
- Assist with Microsoft Teams administration and troubleshooting.
- Support basic licensing and application access requests.
- Develop knowledge of Microsoft Azure and other cloud services used by the organisation.
IT Infrastructure
- Assist with troubleshooting office network, Wi-Fi, printer, meeting-room, and connectivity issues.
- Support the maintenance of office IT equipment and infrastructure.
- Perform basic network troubleshooting, including IP, DNS, DHCP, Wi-Fi, and connectivity checks.
- Assist senior engineers with infrastructure changes, upgrades, and IT projects.
- Monitor systems and report potential issues to senior members of the IT team.
Information Security
- Follow company IT and Information Security policies and procedures.
- Assist with security-related activities, including device compliance, patching, antivirus, and endpoint protection.
- Identify and escalate suspicious emails, security incidents, or unusual system behaviour.
- Support access control and least-privilege principles.
- Assist with security awareness activities where required.
- Develop an understanding of cybersecurity best practices and frameworks such as ISO 27001.
Documentation & Administration
- Create and maintain IT documentation, knowledge-base articles, and user guides.
- Maintain accurate asset, software, and licensing records.
- Document troubleshooting steps and resolutions within service desk tickets.
- Assist with IT audits and evidence collection when required.
- Follow established IT change management and operational procedures.
SKILLS & EXPERIENCE
Essential
- Strong interest in IT, technology, and cybersecurity.
- Basic understanding of Windows operating systems.
- Basic knowledge of Microsoft 365.
- Good troubleshooting and problem-solving skills.
- Good written and verbal communication skills.
- Ability to communicate technical information clearly to non-technical users.
- Strong customer-service approach.
- Good organisational and time-management skills.
- Ability to follow technical procedures and instructions.
- Willingness to learn new technologies and develop technical skills.
- Ability to work effectively as part of a team.
Desirable
Experience or knowledge in any of the following would be beneficial but is not essential:
- Microsoft Entra ID / Active Directory.
- Microsoft Intune or another MDM platform.
- Microsoft Azure.
- SharePoint and OneDrive.
- IT service management or ticketing systems such as Jira Service Management.
- Networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, and Wi-Fi.
- Windows and macOS device management.
- Endpoint security and antivirus technologies.
- IT asset management.
- Cybersecurity fundamentals.
- ISO 27001 or other information security frameworks.
QUALIFICATIONS
One or more of the following would be advantageous but is not essential:
- IT-related degree, diploma, apprenticeship, or equivalent qualification.
- CompTIA A+.
- CompTIA Network+.
- CompTIA Security+.
- Microsoft Fundamentals certifications such as MS-900, AZ-900, or SC-900.
Candidates without formal qualifications will also be considered where they can demonstrate a strong interest in technology and a willingness to learn.
Click on Apply to know more.
