MakeMyTrip
Website:
makemytrip.com
Job details:
Role: Product Management
Location: Gurugram
About The Function
The BookMyForex Product Team strives to deliver seamless and trusted foreign exchange experiences for travellers. Our efforts are led by a profound understanding of customer challenges, extensive data analysis, and identification of root causes. From building powerful backend systems and scalable platforms to creating intuitive, delightful user journeys across the forex purchase, card, delivery, and post-sales experience, the function is shaping the future of travel forex by making every transaction effortless, transparent, and convenient.
About The Role
As a Product Manager, the responsibility will be to lead high-impact initiatives in a fast-paced, innovation-driven environment. The role entails full ownership of the product lifecycle from concept and strategy to launch and ongoing enhancement while working closely with cross-functional teams to drive measurable improvements. This position offers the opportunity to collaborate with leading industry professionals and influence the creation of exceptional, customer-first experiences in the Hotels space.
What will you be doing
- Define and drive the product vision and strategy for Domestic Hotels, aligning initiatives with growth, revenue, and customer experience goals.
- Lead the end-to-end product lifecycle — from strategy and roadmap to feature launches and post-launch optimization.
- Own and optimize scalable product systems to improve funnel efficiency, conversion, retention, and the post-sales consumer experience.
- Design seamless, high-impact experiences for consumers and accommodation partners across frontend and backend platforms.
- Collaborate with cross-functional teams — Revenue, Category, Supply, Design, and Technology — to deliver cohesive, high-impact product solutions.
- Leverage data, insights, and experimentation to solve core user and business problems at scale.
- Drive product adoption and engagement by applying deep empathy for customers and partners and iterating on the product experience.
- Lead product releases in collaboration with Engineering, Design, and QA to ensure quality and timely delivery.
- Define, track, and optimize key product KPIs across acquisition, conversion, retention, and revenue to maximize business impact.
- Continuously analyze market trends, customer feedback, and post-launch performance to refine the product roadmap and drive growth.
Qualification & Experience
- Engineering or Management graduate from a reputed institute with 3–6 years of experience in a product management role for a consumer-facing, technology-enabled business or product.
- Product Management experience in B2C ecommerce product environment; good communication and stakeholder management skills is a must-have for this role.
Key Success Factors for the Role
- Passion for data Passion for data and an exceptional ability to solve complex problems.
- High ownership High ownership and end-to-end problem-solving, with a strong knack for understanding consumer problems and a commitment to solving them.
- Strong technological know-how, Strong technological know-how, with an understanding of how technology impacts the product roadmap and development.
- Business-oriented mindset, Business-oriented mindset, consistently thinking about ROI, revenue, and overall business impact.
- Ability to work effectively in cross-functional environments, Ability to work effectively in cross-functional environments, collaborating closely with business management, engineering, and UI/UX teams.
- Excellent communication, stakeholder management, and problem-solving skills. Excellent communication, stakeholder management, and problem-solving skills.
- Experience working with complex datasets Experience working with complex datasets using standard data analysis tools and techniques (proficiency in Excel, PowerPoint, SQL querying).
- Prior experience with Google Analytics/Omniture will be an added advantage.
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