Website:
arozausa.com
Job details:
Process Coordinator (Remote) | US Operations | California Time Zone
📍 Location: Remote (Work from Home – India)
🌎 Working Hours: US Pacific Time (California Time Zone)
💰 Salary: ₹40000 to ₹45000
About the Role
We are looking for a highly organized, proactive, and detail-oriented Process Coordinator to support the daily operations of a growing US-based business.
This role is ideal for someone who enjoys coordinating people, following up on tasks, solving problems, and ensuring projects move forward on time. You will work directly with leadership and multiple departments to keep operations running efficiently.
If you enjoy ownership, accountability, and making sure nothing falls through the cracks, we'd love to hear from you.
Key Responsibilities
- Coordinate day-to-day business operations and support the leadership team.
- Coordinate and manage incoming sales leads through the CRM.
- Assign leads to the appropriate Sales Executive and ensure timely follow-up.
- Monitor lead status and ensure every inquiry is updated accurately in the CRM.
- Follow up with the sales team to ensure no lead is missed and all leads progress through the sales process.
- Track lead response times, conversions, pending quotes, tours, bookings, and repeat customers.
- Track multiple projects, tasks, and deadlines simultaneously.
- Follow up with internal teams to ensure work is completed on time.
- Coordinate between departments to ensure smooth communication and timely completion of tasks.
- Maintain project trackers and ensure all operational records are always up to date.
- Maintain customer support records and ensure timely responses.
- Manage vendor information, lead trackers, repeat customer records, and other operational databases.
- Assess inquiries directed to management, determine the appropriate course of action, and delegate them to the relevant team member.
- Manage calendars, appointments, meetings, agendas, and meeting documentation for the leadership team.
- Prepare correspondence, reports, presentations, meeting notes, and other operational documentation.
- Prepare daily, weekly, and periodic management reports.
- Monitor pending tasks, identify bottlenecks, and proactively resolve or escalate issues with recommended solutions.
- Coordinate with vendors, employees, customers, and internal teams whenever required.
- Ensure company processes, SOPs, and workflows are consistently followed across all departments.
- Support continuous improvement of operational workflows and business processes.
What We're Looking For
We're looking for someone who naturally enjoys organizing work and following through until tasks are completed.
The ideal candidate has:
- Excellent organizational skills
- Outstanding follow-up skills
- Strong written and verbal English communication skills
- Ability to manage multiple priorities
- Excellent time management
- Strong problem-solving ability
- High attention to detail
- Ability to work independently with minimal supervision
- Professional attitude while working with different teams
- Ability to identify bottlenecks and drive solutions
Preferred Qualifications
- Bachelor's or Master's Degree
- Previous experience in Operations, Administration, Project Coordination, Executive Assistance, Customer Support, Process Coordination, or similar roles.
- Freshers with exceptional communication and organizational skills are also encouraged to apply.
- Strong Microsoft Excel and Microsoft Office skills.
- Comfortable learning new software and business systems quickly.
You'll Be Responsible For
✔ Keeping projects moving
✔ Following up with employees
✔ Maintaining operational trackers
✔ Coordinating between departments
✔ Supporting management decisions with reports
✔ Ensuring processes are followed consistently
✔ Helping solve operational bottlenecks before they become major issues
Work Schedule
- Remote (India)
- Must be comfortable working US Pacific Time (California Time Zone)
Click on Apply to know more.