Jubilant MotorWorks Pvt. Ltd
Website:
jubilantmotorworks.com
Job details:
Company Description Jubilant MotorWorks Pvt. Ltd. (JMPL), established in 2009, is the automotive arm of the Jubilant Bhartia Group, a diversified conglomerate with a global footprint. JMPL is a trusted dealership partner for leading brands such as Audi India, JSW MG Motor, MG Select, Mahindra, and Classic Legends, focusing on luxury and premium auto retail. With over 70 state-of-the-art facilities across 15 cities in India, the company has served more than 1 million customers. Jubilant MotorWorks is recognized for its strong emphasis on customer satisfaction, innovation, and high-quality aftersales service. Its commitment to best-in-class management practices and clear growth strategy has positioned JMPL among India’s largest and most successful auto retail companies.
Role Description The Customer Relations Manager is a full-time, on-site role based in Bengaluru, responsible for overseeing the customer experience across sales and service touchpoints. This role includes managing customer interactions, handling escalations, and ensuring timely resolution of concerns to maintain high satisfaction and loyalty. The individual will coordinate with sales, service, and aftersales teams to monitor feedback, implement improvement initiatives, and uphold brand standards in communication and service delivery. Day-to-day responsibilities include tracking customer metrics, preparing reports for management, conducting follow-ups with key customers, and organizing customer engagement activities. The Customer Relations Manager will also contribute to process enhancements, training frontline staff on customer service best practices, and supporting retention and referral programs.
Qualifications
- Strong customer service, relationship management, and stakeholder communication skills.
- Experience in handling customer queries, complaint resolution, and escalation management.
- Ability to analyze customer feedback, prepare reports, and use CRM or dealership management systems.
- Organizational and coordination skills to manage multiple customer interactions and initiatives.
- Bachelor’s degree in business, commerce, marketing, or a related field; MBA or equivalent is an advantage.
- Prior experience in automotive retail, hospitality, or other customer-facing industries is highly beneficial.
- Proficiency in English; knowledge of local languages used in Bengaluru is an asset.
- Demonstrated ability to work collaboratively with cross-functional teams and maintain a professional demeanor under pressure.
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