Robylon AI
Website:
robylon.ai
Job details:
Company Description
Robylon AI helps companies automate customer support using advanced AI, enabling automation of over 80% of support tickets, reducing average handling time by more than 90%, and cutting costs by over 30%.
The company’s performance-based model charges only for resolved queries, aligning success with customer outcomes.
Robylon AI supports ticketing and email systems, live chat, social channels such as WhatsApp and Instagram, and voice interactions.
Its platform operates across more than 40 languages, serving diverse global customers and high-volume support environments.
Role Description
- This is a full-time, on-site Customer Success role based in Bengaluru.
- The Customer Success team member will work closely with clients to onboard them onto Robylon AI’s agentic platform, configure workflows, and monitor performance to ensure high automation rates and customer satisfaction.
- Responsibilities include understanding client support processes, analyzing platform metrics, gathering feedback, and proactively identifying opportunities to improve AI responses and integrations.
- The role involves regular communication with client stakeholders, preparing reports and recommendations, coordinating with product and engineering teams on feature requests or issues, and guiding customers on best practices for using the platform.
- The person in this role will act as a trusted advisor, helping clients realize measurable value and maintain long-term partnerships.
Qualifications
- Strong customer-facing skills, including Customer Support and Customer Service, with a focus on building long-term relationships.
- Ability to drive Customer Satisfaction through proactive engagement, issue resolution, and value-focused account management.
- Solid Analytical Skills to interpret support metrics, identify trends, and propose data-driven improvements.
- Clear and professional Communication skills for explaining technical concepts in simple terms and managing stakeholder expectations.
- Experience in SaaS, AI products, or customer support platforms is highly beneficial.
- Comfort working in fast-paced, high-growth environments and collaborating across product, engineering, and sales teams.
- Bachelor’s degree in a relevant field (such as Business, Technology, or Communications) or equivalent practical experience.
- Familiarity with common support tools (ticketing systems, CRM platforms, chat and social support tools) is a plus.
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