Website:
curacare.in
Job details:
About Cura Care
Cura Care is reshaping access to professional skin care in India by bringing expert skin services directly to customers’ homes. We’re building a trusted, convenient care experience that helps customers make skin care a regular part of their lives.
Role
We’re looking for a Customer Success Executive to manage and improve the customer journey across our at-home skin services.
What you’ll do:
- Guide customers throughout their journey with Cura Care.
- Handle customer queries, requests, and follow-ups.
- Coordinate with the operations team to resolve customer issues.
- Manage service schedules and ensure a smooth customer experience.
- Track customer feedback and identify opportunities to improve service quality.
- Build strong customer relationships and make sure every customer feels heard, supported, and cared for.
What we’re looking for:
- Good customer handling and relationship-building skills.
- Comfortable communicating in English and Hindi. Kannada is a plus.
- Good problem-solving and organizational skills.
- Comfortable using CRM and customer support tools.
- Ability to understand customer feedback and identify trends.
- Experience in wellness or beauty businesses is a plus.
- Bachelor’s degree or relevant experience.
Location: Bengaluru
Work Mode: Full-time, On-site
Click on Apply to know more.
