Website:
harshvardhankapur.com
Job details:
Company: HVK Architecture & Interiors
Location: Delhi NCR
Role Type: Full-Time
Industry: Luxury Residential Interiors & Architecture
CTC: 3L-4.2L
About HVK Architecture & Interiors
HVK Architecture & Interiors is a family-run architecture and interior design studio specialising in premium and luxury residential projects across Delhi NCR. We work on apartments, builder floors, villas and farmhouses, offering design, turnkey execution, furniture and interior solutions.
We are looking for a highly proactive Pre-Sales & Business Development Executive who will be responsible for managing incoming enquiries, qualifying potential clients, maintaining our CRM, scheduling meetings for the founders/design team, and developing new referral relationships with brokers, builders and other industry partners.
Key Responsibilities1. Lead Management & CRM
- Manage all inbound enquiries received through Meta Ads, Instagram, Google, website, referrals and other marketing channels.
- Ensure first contact with every new inbound lead within 10 minutes of the lead entering the CRM during working hours.
- Maintain accurate and up-to-date information for every lead in the CRM.
- Update lead stages, call notes, requirements, budgets, timelines, next follow-up dates and meeting outcomes.
- Ensure no qualified opportunity is missed because of delayed or incomplete follow-ups.
- Maintain a structured follow-up system for leads who are interested but not immediately ready to proceed.
- Share regular reports on lead status, meetings scheduled and pipeline movement.
2. Lead Qualification
Conduct initial discovery calls to understand:
- Property location
- Property type and size
- Interior/project requirements
- Approximate project budget
- Property possession/readiness
- Expected project commencement timeline
- Decision-makers involved
- Type of service required — Design, Turnkey Interiors, Furniture, Renovation, etc.
Identify high-potential prospects and schedule qualified meetings/site visits with the appropriate founder or design team member.
The objective is not simply to maximise meetings, but to ensure that the right prospects reach the sales/design team.
3. Appointment Setting
- Schedule qualified client meetings, site visits and consultations.
- Coordinate calendars between prospects and the internal team.
- Confirm appointments in advance and minimise no-shows.
- Follow up with prospects after meetings when required.
- Maintain visibility on all upcoming meetings and pending opportunities.
4. Outbound Business Development
Actively build a new referral and partnership network for HVK.
Reach out to:
- Real estate brokers
- Luxury property consultants
- Builders and developers
- Channel partners
- Property dealers
- Architects/design consultants where relevant
- Other professionals servicing premium homeowners
Responsibilities will include:
- Identifying potential partners.
- Making outbound calls and introductions.
- Presenting HVK's services and portfolio.
- Setting introductory meetings.
- Building long-term relationships rather than conducting one-time outreach.
- Identifying opportunities for referrals, collaborations and strategic partnerships.
- Regularly staying in touch with active partners.
5. Pipeline & Reporting
Prepare weekly performance updates covering:
- Total inbound leads received
- Leads contacted
- Average first-response time
- Qualified leads
- Meetings scheduled
- Meetings completed
- Lead-to-meeting conversion percentage
- Follow-ups pending
- Leads lost/disqualified and reasons
- New brokers/builders/partners contacted
- New relationships initiated
- Partnership meetings conducted
- Referral opportunities generated
Key Performance Indicators — KPIs
Performance will primarily be measured on:
Lead Response
Lead Response SLA:
New inbound enquiries should receive the first call/contact attempt within 10 minutes of appearing in the CRM during working hours.
CRM Compliance:
Target: 95%+ leads accurately updated with status, notes and next action.
Qualification & Meetings
Qualified Meetings Scheduled:
Primary monthly performance metric.
Lead-to-Meeting Ratio:
Percentage of inbound enquiries successfully converted into qualified meetings.
Meeting Show-Up Rate:
Percentage of scheduled meetings actually completed.
Qualified Lead Conversion:
Ability to identify and move genuinely relevant prospects further into the sales pipeline.
Business Development
Track:
- Number of new brokers/builders/channel partners contacted
- Number of meaningful conversations initiated
- Number of new relationships developed
- Partnership meetings scheduled
- Active referral partners created
- Qualified opportunities generated through partnerships
Follow-Up Discipline
- No qualified opportunity should remain without a defined next action.
- All callbacks and follow-ups should be completed on or before the scheduled date.
- Leads should not remain unattended in the CRM.
Suggested Monthly Scorecard
KPIMeasurementFirst Response TimeWithin 10 minutesCRM Update Compliance95%+Qualified Meetings Scheduled20–30+ per month, subject to lead volumeLead-to-Meeting ConversionTracked monthly and improved consistentlyMeeting Show-Up Rate75%+New Broker/Builder Relationships Initiated15–20+ per monthPartnership Meetings5–10+ per monthFollow-Up Compliance95%+Referral Opportunities GeneratedTracked monthly
Targets may be revised depending on marketing lead volume and quality.
Ideal Candidate
- 2–5 years of experience in pre-sales, inside sales, appointment setting or business development.
- Experience in luxury interiors, architecture, real estate, property consulting or other high-ticket services is strongly preferred.
- Excellent spoken English and Hindi.
- Confident and professional on phone calls.
- Comfortable speaking with HNI clients, brokers, developers and senior professionals.
- Strong follow-up discipline.
- Comfortable using CRM software and maintaining detailed lead records.
- Able to understand a client's requirements rather than simply reading from a sales script.
- Highly organised and comfortable managing a large number of conversations simultaneously.
- Strong relationship-building capabilities.
- Proactive enough to generate new opportunities rather than relying entirely on inbound leads.
What We Are Looking For
We are not looking for a conventional telecaller whose objective is simply to make a high number of calls.
We are looking for someone who can become the first point of contact between HVK and a prospective client.
The person should be able to:
Respond quickly → Understand the requirement → Qualify intelligently → Build trust → Schedule the right meeting → Maintain the relationship → Keep the CRM completely updated.
On the business-development side, the person should gradually build a strong network of brokers, builders and referral partners who can become a consistent source of qualified luxury residential opportunities for HVK.
Success in This Role
A successful person in this role will create a situation where:
- Every incoming enquiry receives a fast and professional response.
- The founders spend their time predominantly with qualified prospects.
- The CRM always reflects the true status of the sales pipeline.
- Follow-ups happen systematically rather than depending on memory.
- Meeting volume and meeting quality consistently improve.
- HVK develops a growing network of brokers, builders and referral partners.
- New business opportunities are generated from both inbound marketing and outbound relationship building.
Click on Apply to know more.
