Patient Support Program Manager
The Corner Office India
- Location
- Navi Mumbai, Maharashtra, India
- Job type
- Full-time
About the role
Website:
thecorneroffice.in
Job details:
- Supervise the helpline agents, ensuring they are adequately trained, motivated, and capable of delivering high quality support to patients.
- Regularly assess the performance of helpline agents by reviewing patient feedback, delivery of services under PSP, and ensuring that PSP outcomes are met.
- Lead quality improvement initiatives based on data from patients onboarding, delivery services and adherence services, adverse events, and feedback from patients and healthcare providers.
- Ensure that patient satisfaction is regularly assessed through feedback surveys and other forms of evaluation. Address any concerns patients may have regarding the patient support programs.
- Oversee the identification of any adverse events, ensuring that these events are reported, investigated, and resolved in a timely manner.
- Coordinate the day-to-day working of PSP employees and resolve conflicts or any other issues in program implementation.
- Internal coordination with the functional team as per the requirements.
- Field Resource Performance Evaluation, Coaching, and Monitoring
- Ensure proper record keeping of documents required as per the framework.
- Identify the training needs of the team person(s) and ensure adequate training is provided.
- Proactively identify potential risks to the program or patient safety, such as patient enrolment issues, delivery issues or training gaps, and implement strategies to mitigate those risks. • .
- Ensure 100% of Adverse Events (AE) and Adverse Drug Reactions (ADR) are accurately captured and reported by the team.
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