ISOQAR INDIA
Website:
isoqarindia.com
Job details:
Job Description:
Work Location: Ahmedabad
Workdays: Monday to Friday
Role Overview:
The Partner Relationship Manager will be the single point of contact for ISOQAR India's business partners, owning their end-to-end journey, from onboarding through day-to-day coordination, certification cycle support, and issue resolution. This is a client-facing operations role where strong communication, relationship management, and disciplined time management are the top priorities. Working knowledge of ISO/certification report formats is expected.
Key Responsibilities:
· Own the complete relationship lifecycle with ISOQAR India partners such as onboarding, ongoing coordination, and continued engagement.
· Act as the primary point of contact for partner queries, escalations, and follow-ups, ensuring prompt and professional resolution.
· Coordinate the certification workflow end-to-end: application handling, audit scheduling, and follow-through to certification decision.
· Track report submission flow between partners, auditors, and internal teams, ensuring basic compliance with required formats and timelines.
· Manage timelines across multiple partner accounts simultaneously, proactively flagging delays before they become issues.
· Coordinate surveillance and recertification schedules, and support scope extension or certification change requests.
· Liaise with internal teams for contract review, quotation support, and certification cycle planning.
· Maintain accurate records in the CB management system / CRM for tracking partner status and history.
· Support nonconformity follow-up coordination and closure verification tracking (administrative, not technical review).
· Prepare basic MIS/status reports and dashboards in Excel for management visibility.
· Handle day-to-day customer communication with a strong focus on responsiveness and professionalism.
Must-Have Skills
· Excellent verbal and written communication skills, this is the single most important requirement.
· Strong client / partner relationship management ability.
· Sharp time management, able to juggle multiple partner accounts and deadlines without dropping the ball.
· Basic working knowledge of ISO management system standards (e.g., ISO 9001) and how certification reports should be submitted.
· Comfortable with Microsoft Excel, Word, and CRM / DMS tools for tracking and reporting.
· Well organized, proactive, and able to work independently from the Ahmedabad office.
Good-to-Have Skills
· Prior exposure to a certification body, audit firm, or compliance-driven service business.
· Familiarity with IAF Mandatory Documents or accreditation body requirements.
· Experience with certification management software or a similar CB/CRM platform.
· Basic understanding of CAPA / nonconformity handling processes.
· Exposure to process improvement or Lean/Six Sigma fundamentals.
Ideal Candidate Profile
· 4–5 years of experience in client relationship management, business coordination, or operations - certification/compliance industry background is a plus but not mandatory.
· Someone who enjoys owning relationships end-to-end and takes accountability for outcomes, not just tasks.
· Comfortable being the primary escalation point for partners and coordinating across internal teams to get things done.
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