Social Sherpa
Website:
sherpa.social
Job details:
Job DescriptionPosition Title: Client Servicing & Account Manager – Social Media
Location: On-Site, Ahmedabad
Joining: Immediate
Role OverviewWe are looking for a Client Servicing & Account Manager – Social Media to manage client accounts and oversee the day-to-day execution of their social media presence.
You will be responsible for understanding client requirements, working closely with the creative and social media teams, ensuring content is delivered on time and to a high standard.
The ideal candidate should have excellent communication skills, and the ability to manage multiple clients and deliverables simultaneously.
Key Responsibilities
1. Client Servicing- Be the primary point of contact for assigned social media clients and the internal team.
- Understand client objectives and social media requirements.
- Manage day-to-day client communication, feedback, approvals, and follow-ups.
- Proactively communicate timelines, delays, requirements, and updates to clients.
2. Social Media Management- Coordinate monthly content calendars across platforms such as Instagram, Facebook, and LinkedIn.
- Stay updated with social media trends, formats, cultural moments, and relevant content opportunities.
3. Creative Briefing & Execution- Coordinate the complete process from brief → creation → internal review → client approval → final delivery.
- Consolidate client feedback and communicate revisions clearly to the creative team.
- Ensure deliverables are accurate, on-brand, and delivered within timelines.
4. Content Calendar & Campaign Coordination- Maintain monthly social media content calendars.
- Track upcoming posts, campaigns, launches, festivals, important dates, and client requirements.
- Follow up with internal teams to ensure there are no gaps in the content pipeline.
5. Social Media Reporting- Prepare monthly social media performance reports for assigned clients.
- Present key observations and actionable insights to clients.
6. Performance Tracking
- Analyze and track key performance metrics for client projects.
- Proactively suggest improvements to processes or strategies based on project outcomes and feedback
Key Performance Indicators (KPIs)- Client Satisfaction: Positive feedback and retention rate of assigned clients.
- Timeliness: Percentage of projects delivered on or before deadlines.
- Accuracy: Minimal revisions or errors in deliverables due to miscommunication or unclear requirements.
- Reporting Quality: Completeness, accuracy, and timeliness of client reports.
- Team Collaboration: Smooth delegation and coordination across internal teams.
Qualifications & Skills- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 1-3 years of experience in account management, project management, or a related role.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities, with a keen eye for detail.
- Proficiency in project management tools (e.g., Asana, ClickUp etc) and reporting software (e.g., Excel, Google Sheets).
What We Offer- Competitive salary and performance incentives.
- Opportunities for career growth in a dynamic and creative environment.
- Supportive team culture focused on collaboration and innovation.
- Training and professional development opportunities.
Click on Apply to know more.
