Website:
artjio.com
Job details:
Company Description Maven Marketing Agency is a performance-driven digital marketing firm focused on real estate brands, from ultra-luxury residences to high-yield commercial spaces. The agency designs full-funnel campaigns that convert, blending creativity, technology, and data across platforms such as Meta, Google, and LinkedIn. Services include paid advertising, real estate-focused digital campaigns, creative strategy and branding, lead generation, CRM automation, and investment promotions. Based in Mumbai and serving clients across India and the UAE, Maven Marketing helps properties reach the right audiences and qualified buyers through targeted, results-oriented marketing.
Role Description The Parent Relationship Executive – Sales & Support is a full-time, on-site role based in the Pune Division. This role focuses on engaging and supporting parents as key stakeholders, handling inquiries, and providing clear information about programs, offerings, and processes. The executive will manage outbound and inbound calls, maintain accurate records in CRM systems, and follow up on leads to drive enrollment and retention. Daily tasks include coordinating with internal teams, updating parents on campaigns or initiatives, resolving concerns promptly, and ensuring a high standard of service. The role also involves preparing basic reports on parent interactions, sharing feedback with the marketing and sales teams, and consistently representing Maven Marketing Agency in a professional, empathetic, and solution-oriented manner.
Qualifications
- Strong communication and interpersonal skills, including clear spoken and written English and the ability to build trust with parents and internal stakeholders.
- Customer service and relationship management skills, with experience handling inquiries, resolving issues, and maintaining long-term engagement.
- Sales and support skills, such as lead follow-up, basic negotiation, and converting interest into confirmed participation or enrollment.
- Comfort with CRM tools and basic digital productivity software (e.g., spreadsheets, email platforms, call tracking systems).
- Organizational and time-management skills, with the ability to juggle multiple conversations, follow-ups, and documentation accurately.
- Previous experience in client-facing or parent-facing roles in education, real estate, or services is an advantage.
- Ability to work on-site in the Pune Division and collaborate effectively with cross-functional teams.
- Bachelor’s degree or equivalent experience in marketing, business, communications, or a related field preferred.
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