CSG
Website:
vercel.app
Job details:
Company Description HTMB-AI is an emerging organization focused on building AI-enabled solutions that help businesses manage and scale customer outreach and engagement. The company is committed to combining technology, data, and human-centric processes to improve how organizations connect with their audiences. Team members work in a collaborative environment where initiative, clear communication, and problem-solving are valued. HTMB-AI offers opportunities to grow with the company as it expands its operations and service offerings in the Greater Delhi Area.
Role Description The OutreachAgents role is a full-time, on-site position based in the Greater Delhi Area. In this role, the Outreach Agent will conduct daily outbound and inbound communications with prospects and customers through phone, email, and digital channels, following established scripts and workflows while adapting messaging to individual needs. Responsibilities include maintaining accurate records in outreach and CRM systems, following up on leads, qualifying opportunities, and scheduling appointments or demonstrations for the sales or account management teams. The Outreach Agent will also gather feedback from contacts, report common questions or issues, and collaborate with colleagues to refine outreach strategies and messaging. This position involves meeting performance targets, adhering to communication standards, and contributing ideas to improve outreach processes and customer experience.
Qualifications
- Candidates should possess strong communication and interpersonal skills, including clear spoken and written English, active listening, and a customer-focused approach.
- Candidates should possess organizational and time-management skills, such as managing call lists, prioritizing follow-ups, and maintaining accurate documentation.
- Candidates should possess basic technical and digital literacy skills, including comfort with CRM or contact management software, email tools, and common office applications.
- Candidates should possess problem-solving and analytical skills to understand customer needs, identify patterns in feedback, and suggest improvements to outreach strategies.
- Candidates should possess collaboration and professionalism, including the ability to work effectively in a team, handle sensitive information responsibly, and represent the company positively.
- Previous experience in customer outreach, telesales, customer support, or a related role is beneficial.
- A high school diploma or equivalent is required; a bachelor’s degree in business, communications, marketing, or a related field is an advantage.
- Availability to work full-time on-site in the Greater Delhi Area and readiness to meet performance and quality standards is expected.
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