Website:
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Job details:
OTA & Revenue Manager – Job Description
Company: Arow Hotels & Resorts
Department: Revenue Management & Distribution
Reports to: Director of Revenue Management / General Manager
Purpose:
Own end-to-end revenue performance and online distribution strategy — combining pricing, forecasting, and inventory management with hands-on OTA channel optimization — to maximize RevPAR, occupancy, and profitability across all booking channels.
Key Responsibilities
Revenue Strategy & Forecasting
- Develop and execute pricing strategy across direct and third-party channels
- Forecast demand and set daily/weekly/monthly rate strategies
- Conduct competitor and market rate analysis (rate shopping)
- Analyze RevPAR, ADR, occupancy, and other key performance metrics
- Evaluate group, corporate, and contract business for rate feasibility
- Set and manage restrictions (minimum stay, closed-to-arrival, etc.)
- Prepare revenue performance reports and budgets for management
- Lead weekly/monthly revenue strategy meetings with Sales, Front Office, and Ops teams
OTA & Channel Management
- Manage rate parity, content, and availability across all OTA extranets (Booking.com, Expedia, Agoda, MakeMyTrip, Airbnb, etc.)
- Update room descriptions, photos, promotions, and packages on OTA listings
- Monitor OTA commission structures and negotiate better terms
- Track OTA-wise booking trends, conversion rates, and ranking performance
- Run and optimize paid visibility campaigns (Booking.com Genius, Expedia TravelAds, etc.)
- Manage inventory allocation across OTAs, GDS, direct website, and corporate accounts
- Ensure channel manager/PMS integration accuracy to prevent overbookings and rate discrepancies
- Resolve booking, payment, and cancellation issues with OTA partners
- Handle OTA guest review responses and online reputation management
Requirements
- Bachelor's degree in Hospitality Management, Business, or related field
- 3–6 years' experience in hotel revenue management
- Proficiency in revenue management systems (IDeaS, Duetto, RMS), channel managers (SiteMinder, RateGain), and PMS platforms
- Strong analytical, forecasting, and reporting skills (advanced Excel)
- Understanding of digital marketing and online distribution trends
- Excellent communication and cross-department coordination skills
Key Performance Indicators
- RevPAR, ADR, occupancy growth
- Direct booking share vs. OTA dependency
- OTA ranking, review scores, and conversion rate
- Rate parity compliance
- Forecast accuracy
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