Landmark Group
Website:
landmarkgroup.com
Job details:
Role Summary
We are looking for an experienced Oracle Cloud Infrastructure (OCI) & Oracle Fusion HCM – L3 Support Engineer to manage, support, troubleshoot, and optimize enterprise Oracle Cloud environments and Oracle Fusion applications. The ideal candidate should possess strong hands-on expertise in OCI administration, cloud networking, Oracle virtual machines, infrastructure support, monitoring, security, backup and disaster recovery, and Oracle Fusion HCM support operations.
The role requires strong experience in production support, incident management, troubleshooting, performance optimization, and coordination with Oracle support teams for critical issue resolution.
Key Responsibilities
- Manage and support Oracle Cloud Infrastructure (OCI) environments including tenancy setup, compartments, IAM policies, governance, and access management.
- Configure, administer, and troubleshoot OCI networking components including VCNs, Subnets, Route Tables, Security Lists, NSGs, Load Balancers, VPN Connectivity, and FastConnect.
- Deploy, manage, monitor, and troubleshoot Oracle Compute instances and virtual machines.
- Monitor OCI infrastructure performance, storage utilization, system health, alerts, and logs proactively.
- Support backup, disaster recovery, patching, release management, and cloud security compliance activities.
- Provide L3 support for Oracle Fusion HCM infrastructure and related cloud environments.
- Support Oracle Fusion modules and integrations with focus on HCM, Costing, Security, Workflow configurations, and environment management.
- Troubleshoot production issues, incidents, system outages, and performance bottlenecks across OCI and Oracle Fusion environments.
- Coordinate with Oracle Support teams for Service Request (SR) management and critical issue resolution.
- Support environment refreshes, patch validation, release activities, and infrastructure optimization initiatives.
- Perform Root Cause Analysis (RCA) for recurring issues and implement preventive measures.
- Maintain technical documentation including SOPs, support runbooks, and architecture documentation.
- Work closely with internal stakeholders, HR systems teams, vendors, and cross-functional teams.
- Participate in cloud migration, enhancement, modernization, and optimization projects.
- Ensure adherence to IT security standards, governance policies, and compliance requirements.
Must Have Skills
- Strong hands-on experience with Oracle Cloud Infrastructure (OCI)
- Experience managing OCI Compartments, IAM, Networking, Compute, Storage, Monitoring, and Logging
- Strong understanding of OCI networking including VCNs, NSGs, VPN, Load Balancers, Route Tables, and Security Lists
- Experience supporting Oracle Virtual Machines and compute infrastructure
- Experience with backup, disaster recovery, patching, and infrastructure security
- Strong experience in Oracle Fusion HCM infrastructure support
- Experience in L3 production support and incident management
- Strong troubleshooting, analytical, and performance optimization skills
- Good understanding of TCP/IP, DNS, VPN, Firewall concepts, and cloud networking architecture
- Experience coordinating with Oracle Support for SR management and issue resolution
- Ability to work in fast-paced enterprise production environments
- Good communication and stakeholder management skills
- Experience in cloud migration and infrastructure modernization projects
- Experience in enterprise governance, compliance, and cloud optimization initiatives
Good to Have Skills
- Understanding of Oracle Fusion HCM architecture and administration
- Experience supporting Oracle Costing modules
- Experience with Oracle Fusion integrations
- Knowledge of Oracle Fusion security roles and workflow configurations
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Experience Required
- 6–10 years of overall IT experience
- Minimum 6+ years of hands-on experience in Oracle Cloud Infrastructure (OCI) and Oracle Fusion support
- Experience working in enterprise production environments with critical business applications
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