Impetus Career Consultants
Website:
impetusconsultants.com
Job details:
Hiring: Team Leader – E-commerce Seller Support | Pune
We are hiring an experienced Team Leader – E-commerce Seller Support to lead an international marketplace support team.
📍 Location: Pune
🕒 Shift: Rotational / Night Shift
Key Responsibilities
- Lead and mentor a team of 15–20 Seller Support Associates.
- Drive team performance on KPIs including CSAT, AHT, FCR, Quality, and SLA.
- Handle merchant/customer escalations and ensure timely resolution.
- Coach team members, conduct performance reviews, and drive process improvements.
- Collaborate with QA, WFM, and Operations to achieve business goals.
Eligibility
- Minimum 3 years of overall experience in Seller Support, Customer Support, E-commerce, or Marketplace Operations.
- Minimum 2 years of experience as a Team Leader in an International BPO.
- Hands-on experience in Seller Central, Marketplace Operations, Merchant Support, or E-commerce processes is preferred.
- Strong leadership, communication, and analytical skills.
- Proficient in MS Excel and willing to work in rotational/night shifts.
📩 Interested candidates can share their updated resume or apply now!
Click on Apply to know more.
