Woodside Energy India
Website:
woodside.com
Company:
https://www.linkedin.com/company/woodside-energy-india
Industries: Oil, Gas, and Mining
Job details:
About Woodside Energy
We are a global energy company, providing reliable and affordable energy to help people lead better lives. Join our team at Woodside Global Solutions in Bengaluru where talent and operational excellence converge to solve complex energy challenges, accelerate change, and reimagine business capabilities to support Woodside's global operations and our role in the energy transition.
Founded in 1954, Woodside established the liquefied natural gas (LNG) industry in Australia 40 years ago and supplies customers around the globe. Seventy years on, Woodside continues to be driven by a spirit of innovation and determination.
At Woodside, we know great results come from our people feeling valued, getting the support they need to reach their full potential and working in a psychologically and physically safe work environment. We believe in nurturing talent and providing opportunities for continuous learning and career advancement.
Refer to our corporate website for more information about our different locations and projects: What We Do
About Woodside Global Solutions
Woodside Global Solutions in Bengaluru is being built as a hub of excellence, to drive innovation, digital transformation, and global collaboration.
Working as one Global team, the Woodside Digital team is a trusted partner driving transformation within the organisation. We are bold in our ambitions and resolute in our actions. Through cutting-edge AI, robust cyber security, and advanced data solutions we drive innovation and influence every part of our business.
We are looking for talented professionals who are passionate about technology and eager to make a global impact, helping to shape the future of Woodside together.
About the role:
The Digital Operations Team Lead – Apps is responsible for the day-to-day operational delivery of safe, secure, reliable, resilient, and cost-efficient service operations of digital services. The operations service line lead will ensure that proactive and predictive monitoring, incident response, service request fulfilment, problem management, work requests and continuous improvement efforts are effectively managed, routines established and operations conducted in a disciplined, predictable and high-quality manner in line with established operational processes & standards. The operations service line lead must embody and lead through example, establishing a culture that represents Woodside’s Values and reinforce agreed operational behaviours, including safety, ownership, transparency, cultivate an ideas meritocracy and lean work practices
Duties & Responsibilities:
- Enables and establish a high performing team with strong operational disciplines, processes and practices that drives safe, secure, reliable, resilient, and cost efficient service operations.
- Ensure the team have effective proactive and predictive monitoring, track and deliver high quality incident response, service request fulfilment, problem management, work requests and continuous improvement.
- Role-model & reinforce a culture of safety, high performance, high ownership, high agency focused on delivering value and results to the business.
- Facilitates key delivery events and cadences, ensuring planning, review, and improvement activities are purposeful, time‑boxed, and focused on delivery outcomes rather than ceremony.
- Fosters strong team collaboration and communication, creating a transparent, inclusive, ideas meritocracy environment that supports alignment, trust, and effective problem solving.
- Foster a culture of writing and sharing, creating a practice of documenting processes, practices, knowledge articles, incident resolution, problem resolution, best practices and solutions well and thoroughly.
- Proactively identifies and removes problems that impact service security, reliability, resiliency, working with global Subject Matter Experts (SMEs), Engineering, Practice Leads and relevant stakeholders to resolve issues and gaps.
- Monitors service operational performance and flow, tracking trends in incidents, requests, problems, and escalates root causes to the Digital Operations Manager. Develop and monitor key performance metrics to provide insight and support data informed improvement.
- Enables transparent stakeholder communication, ensuring issues, risks, problems, causes and solutions are clearly understood and appropriately communicated.
- Support operational excellence and lean operational practices, constantly working with the team to identify areas of improvement that drive greater efficiency and productivity into the service or work processes.
- Ensures adherence to global Digital standards, blueprints, policy and guidelines.
- Ensure all Major Incident (P1, P2) are appropriately communicated to relevant stakeholders and leadership, and managed to a high level of urgency, seeking resolution of issues aligned to business priorities and risk to Woodside.
- Ensure team members are empowered to deliver requests and changes with high throughput, whilst maintaining high quality of planning and execution with zero tolerance for unplanned, unapproved and unmitigated failed changes.
- Manage vendor performance, contract governance, and service variations to ensure delivery excellence, compliance, cost optimization, and alignment with business objectives
Skills & Experience:
- 10+ years in Applications Operations or DevOps roles delivering operational support within a large enterprise context.
- Hands-on deep technical experience supporting COTS and SaaS applications, managing end to end operational and maintenance activities, licensing, and application lifecycle management.
- Experience managing the application lifecycle, operations and maintenance of the apps commonly used within the energy and resource industry e.g. (Aveva OSI PI, Hexagon Smart Plant, Cority, WellView, SmartSheet, GE Vernova Meridium, Prometheus, Helipass, OpenText, Petrel, Genetec, Hysys, Aspen, Kabal, Kappa, PowerPlatform, Sharepoint, Aconex, Nintex, Blackline, Energy Components etc) - Individual does not need to have experience in all listed applications (some experience will be preferrable), but need to be able to pickup, understand and become an SME on applications within their assigned portfolio.
- Understand how to manage SSO (SAML/OAUTH), Certificates, Database (SQL/Oracle), API integrations.
- Willing to learn and support a variety of applications and software solutions.
- Willing to get involve and perform operational activities along side team members.
- Experience providing day‑to‑day leadership, coaching and operational oversight for a small team.
- Experience partnering with SMEs, stakeholders and peers across different regions and teams to resolve operational issues or influence change and improvement.
- Use of various monitoring, data analytics, AI, ITSM tools (e.g. Dynatrace, PowerBI, Azure Monitor, ServiceNOW, Co-Pilot) for monitoring, planning, tracking, transparency, and reporting.
- Background in digital/SaaS/technology environments, familiar with modern enterprise hybrid multi-cloud environments.
- Strong interpersonal and communication skills, able to engage a wide range of stakeholders and build trusted relationships.
- Willingness to learn and grow in the Operations Service Line Lead role, proactively seeking feedback and evolving practices.
- Demonstrated experience managing and governing relationships with Managed Service Providers (MSPs), software vendors, and technology partners to deliver operational, commercial, and strategic outcomes.
Required Qualifications:
- Bachelor’s Degree in Engineering, Computer Science, or a related field, or equivalent practical experience in IT Operations leadership.
- Ideally technically certified in relevant domain of expertise (e.g., Microsoft, AWS, Cisco, GIAC, ITIL); However, experience and actual practical understanding of the technical domain with hands-on experience is highly valued.
Recognition & Reward:
What you can expect from us:
- Commitment to your ongoing development, including on the job opportunities and formal programs
- Inclusive parental leave entitlements for both parents
- Values led culture
- Flexible work options
- Generous annual leave, sick leave and casual leave
- Cultural and religious leave with flexible public holiday opportunities
- A competitive remuneration package featuring performance-based incentives with uncapped Employer Provident Fund
Woodside is committed to fostering an inclusive and diverse workforce culture, which is supported by our Values. Inclusion centres on all employees creating a climate of trust and belonging, where people feel comfortable to bring their whole self to work. We also offer supportive pathways for all employees to grow and develop leadership.
If you think you can do this job but don’t meet all the criteria, that’s OK! Please apply. At Woodside, we value people with diverse experiences and backgrounds, as they provide unique perspectives that help us innovate
Click on Apply to know more.