Medcity Kottayam
Website:
medcityinternationalacademy.com
Job details:
Company Description Medcity International Academy (MIA) is a premier professional training and coaching institution headquartered in Kannur, Kerala, India, with multiple centers across Kerala and Karnataka. It is recognized as one of India’s leading providers of English language proficiency and professional assessment test training, with a strong focus on international exam success and global employability. MIA offers specialized preparatory programs for major language tests and healthcare assessments, supported by a network of experienced, globally certified trainers. The Academy combines evidence-based teaching methods, digital tools, personalized coaching, and app-based learning to support both online and classroom learners. Its mission is to expand global opportunities for students and professionals across healthcare, IT, engineering, hospitality, aviation, tourism, and communications through impactful education and strategic training.
Role Description This is a full-time, on-site Operations Team Lead – Study Abroad role based in Kochi. The Operations Team Lead will oversee the day-to-day functioning of the study abroad operations team, including managing workflows, allocating tasks, and monitoring service quality and turnaround times. The role involves coordinating with counselors and admissions staff to ensure smooth handling of student inquiries, applications, documentation, and visa processes for multiple international destinations. The Team Lead will maintain and update operational processes, track performance metrics, prepare reports, and ensure compliance with institutional and partner requirements. Additional responsibilities include training and mentoring team members, resolving operational issues, liaising with universities and partners, and supporting process improvements that enhance the student experience and operational efficiency.
Qualifications
- Strong operations management and team leadership skills, with experience overseeing daily workflows and performance in an education or study abroad setting.
- Proficiency in process coordination, documentation management, and compliance, including handling student applications, admissions, and visa-related procedures.
- Excellent communication and interpersonal skills to collaborate with students, families, team members, and international partners in a clear and professional manner.
- Analytical and organizational abilities to track metrics, prepare reports, manage multiple priorities, and drive continuous process improvements.
- Comfort with digital tools, CRM or student management systems, and standard office software to support efficient and accurate operations.
- Bachelor’s degree in business, management, education, or a related field; prior experience in study abroad, international education, or training institutes is highly desirable.
- Demonstrated problem-solving skills, attention to detail, and a student-centered approach, with the ability to work in a fast-paced, on-site environment.
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