Frozen Fun Gelato
Website:
frozenfun.com
Job details:
About Frozen Fun
We are an authentic Italian gelato brand in India. We have stores across Delhi-NCR & Mumbai. We are also available on online food platforms. Check us out on www.frozenfun.com
Job Location: Mumbai (Chembur)
Key Responsibilities:
- Lead and mentor cross-functional teams, including operations, logistics, and store-level staff
- Manage purchase, inventory & logistics team at factory level
- Oversee day-to-day operations across all retail outlets/stores and manufacturing units
- Implement SOPs to ensure consistency, quality, and operational excellence across locations
- Drive efficiencies in supply chain, cold storage handling, and product flow
- Ensure top-notch customer experience and store-level execution
- Monitor sales performance, customer feedback, and operational KPIs
- Collaborate with store managers to ensure adherence to brand and hygiene standards
- Manage the supply of Quick Commerce, Modern Trade, and dark store partners (Zomato & Swiggy)
- Ensure minimal wastage, pilferage, and quality deterioration during transit and storage
- Foster a culture of accountability, performance, and continuous improvement
- Support expansion plans for new store openings, process automation, and vendor development.
Preferred Candidate Profile:
- Minimum 5 years of experience in F&B operations, with strong knowledge of retail store/outlet management
- Experience with cold chain logistics and ice cream or frozen product categories is highly desirable
- Proven ability to handle multi-location operations and large teams
- Strong analytical, leadership, and communication skills
- Bachelor's/Master’s degree in Business, Hospitality, Food Technology, or related field preferred
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