Website:
recrivio.com
Job details:
Role: Operations Manager - Fulfilment, Last Mile & Service
Location: Bengaluru
Experience: 4–6 Years
Compensation: ₹12 - 14 LPA
About the Opportunity
A fast-growing premium furniture and home lifestyle company is looking for an Operations Manager to lead end-to-end fulfilment centre operations, last-mile delivery, installation and after-sales service.
This role offers complete ownership of warehouse operations, inventory management, delivery execution, service quality, team leadership and operational costs, with a direct impact on customer experience and business growth.
Key Responsibilities
- Manage end-to-end warehouse operations, including inbound QC, storage, inventory, picking and dispatch.
- Maintain inventory accuracy, minimize stock ageing and damage, and improve warehouse productivity.
- Plan manpower, shifts and resources to meet dispatch targets efficiently.
- Lead last-mile delivery, fleet management, route planning and installation teams to ensure on-time deliveries.
- Reduce transit damage and improve installation quality and customer satisfaction.
- Oversee after-sales service, repairs, replacements, service turnaround time and escalation resolution.
- Build, manage and develop blue-collar teams through supervisors and functional leads.
- Track operational KPIs, budgets and cost per order using ERP/WMS systems and dashboards.
- Develop and implement SOPs, lean processes, warehouse safety standards and continuous improvement initiatives.
- Collaborate with manufacturing, supply chain, sales and customer support on capacity planning and operational readiness.
Required Qualifications
- 4–6 years of experience in warehouse, fulfilment or last-mile operations, including at least 2 years managing a site or complete function.
- Experience across at least two of the following: warehousing, delivery operations and after-sales service.
- Proven ability to manage large frontline teams, supervisors, staffing and performance.
- Hands-on experience with ERP/WMS platforms, operational dashboards and inventory management.
- Strong analytical skills, with experience managing budgets and optimizing operational costs.
- Graduate degree; engineering, supply chain, operations or an MBA in Operations is preferred.
- Fluency in Kannada and Hindi or English.
Preferred Experience
- Background in furniture, modular interiors, appliances, electronics or large-format e-commerce.
- Exposure to bulky or fragile products requiring home delivery and installation.
- Knowledge of warehouse layout planning, racking and material handling equipment.
- Experience in a startup or high-growth business, with exposure to lean operations or warehouse automation.
Why Consider This Opportunity?
- Leadership growth: Potential progression to Head of Operations as the business expands across cities.
- End-to-end ownership: Lead fulfilment, last-mile delivery, installation and after-sales service.
- Founder visibility: Work closely with leadership on operational strategy, capacity planning and process improvements.
- Business impact: Drive measurable improvements in delivery performance, damage rates, customer satisfaction and operating costs.
- Broad operational exposure: Build expertise across people, processes, systems, logistics and service delivery.
How to Apply
Interested candidates can apply with their updated resume.
Click on Apply to know more.
