Website:
astutrade.com
Job details:
Company Description Astutrade Pvt Ltd is an intelligent site integration for mission-critical environments across regulated industries. The company designs, builds, and manages high-performance control centers, data ecosystems, and smart infrastructures using AI, automation, and multi-vendor interoperability. Astutrade’s mission is to unify critical systems through resilient, secure, and high-performing infrastructure solutions that support operational excellence. With deep expertise in command and control room infrastructure, AI-based predictive monitoring, IoT and data center integration, and healthcare command environments, Astutrade delivers turnkey deployments tailored to complex client needs. The organization also emphasizes cybersecurity, regulatory compliance, structured cabling, UPS systems, and 24/7 NOC/SOC support operations.
About the Role
Astutrade Pvt. Ltd. is looking for a hands-on Business Operations Lead – Client & Business Management to manage and drive the operational lifecycle of customer engagements across IT Services, System Integration (SI), Managed Services and Technology Resale.
The role will act as a key interface between customers and Astutrade's Sales, Pre-Sales, Delivery, Procurement and Finance teams, ensuring that customer commitments are executed effectively and that orders are converted into revenue and collections.
The candidate will be responsible for client engagement, order management, project coordination, commercial follow-ups, billing and collections, business MIS and management reporting.
Key Responsibilities
Manage customer relationships and act as a key operational point of contact.
Track order status, project/service progress, deliverables, documentation, invoicing, payments, renewals and support requirements.
Conduct customer review meetings and maintain MOM/action trackers.
Manage the complete Order-to-Cash cycle: Order → Procurement → Delivery → Acceptance → Billing → Collection.
Track purchase orders, delivery milestones, customer acceptance and sign-offs.
Ensure accurate and timely billing and drive invoice acceptance and payment processing.
Own collection follow-ups and maintain receivables, ageing and overdue trackers.
Coordinate with customer Finance/Accounts Payable teams to resolve payment issues and billing disputes.
Track business pipeline from lead → proposal → order → execution → billing → collection.
Prepare weekly/monthly business reviews and management MIS covering pipeline, revenue, gross margin, collections and receivables.
Coordinate with Delivery/Engineering teams on project milestones, dependencies, deliverables and customer acceptance.
Support Government/PSU and enterprise engagements, including RFP/RFQ/tender documentation, purchase orders, contracts, billing milestones and payment follow-ups.
Establish and improve SOPs for order processing, customer onboarding, project handover, billing, collections and renewals.
Identify operational bottlenecks and improve coordination between Sales, Pre-Sales, Procurement, Delivery and Finance.
Develop dashboards and automated reporting wherever possible.
Identify upsell, cross-sell and renewal opportunities and coordinate with Sales.
Client-Facing Responsibilities
The candidate should be comfortable independently interacting with customers, including CXO offices, IT Heads, Procurement, Finance and Operations teams.
Regular interaction will include customer meetings, business reviews, project/status reviews, commercial discussions, payment/collection meetings, procurement coordination, invoice dispute resolution, contract/renewal discussions and escalation management.
Ideal Candidate
Bachelor's degree in Engineering, Business Administration, Commerce, Finance, IT or a related field.
MBA/PGDM is an advantage.
5–7 years of relevant experience as specified in the position details; the detailed profile also indicates 7–12 years of experience in Business Operations, Client Management, Sales Operations, Commercial Operations, PMO or similar roles.
Experience in IT Services, System Integration, Infrastructure, Technology Resale or Managed Services is preferred.
Strong B2B/Enterprise customer management experience.
Proven experience in collections and receivables management.
Strong understanding of Order-to-Cash processes.
Strong Excel/Google Sheets and MIS skills.
Experience with CRM/ERP systems preferred.
Strong communication, coordination and negotiation skills.
Ability to manage multiple customers and projects simultaneously.
Industry Preference
Candidates from System Integrators, IT Services companies, Infrastructure companies, OEMs, Technology Resellers or Managed Services providers are preferred. Experience with BFSI, Government/PSU and large enterprise accounts is an advantage.
Core Accountability
Sales brings the business → Operations ensures execution → Finance raises the invoice → Business Operations Lead ensures the customer pays
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