assistara
Website:
assistara.com
Job details:
Company Description assistara is a growing organization focused on delivering high-quality technical sales and support services to clients in the US market. The company emphasizes operational excellence, reliable customer service, and strong partnerships with technology-driven businesses. Team members collaborate across functions to streamline processes, improve client satisfaction, and drive sustainable growth. assistara values accountability, clear communication, and continuous improvement in its operations.
Role Description The Operations Head – US Technical Sales & Support is a full-time, on-site role based in Noida. This position oversees day-to-day operations for technical sales and support functions, including planning workflows, setting performance targets, and ensuring service delivery standards are met. The role involves managing and mentoring teams, coordinating closely with sales and support leaders, monitoring key metrics, and implementing process improvements to enhance efficiency and customer satisfaction. The Operations Head will collaborate with leadership on budgeting and resource allocation, analyze operational data to guide decision-making, and ensure alignment between US client requirements and local execution. This role also requires regular reporting on operational performance and proactive identification of risks and opportunities.
Qualifications
- Strong Operations Management skills with experience in overseeing technical sales and support processes
- Advanced Analytical Skills to interpret data, track KPIs, and drive informed operational decisions
- Proven Team Management capabilities, including coaching, performance management, and cross-functional coordination
- Excellent Communication skills for clear stakeholder interaction, client updates, and internal reporting
- Experience in Budgeting, cost control, and resource planning to support operational and strategic goals
- Relevant experience in technical sales, customer support, or service delivery for US-based clients
- Bachelor’s degree in business, engineering, or a related field; a master’s degree or MBA is an advantage
- Ability to work on-site in Noida, with strong organizational skills and a focus on continuous improvement
- Familiarity with CRM tools, ticketing systems, and standard productivity software
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