Valar
Website:
valarcoco.com
Job details:
Company Description Valar, founded in 2017, is a growing producer and exporter of coir pith, a soilless cultivation medium, based in India. The company has focused on research-driven development in processing techniques, machinery, and operations to build a scalable and efficient business. Backed by investor confidence and a committed team, Valar has doubled production year on year while steadily improving product quality. The organization serves quality-conscious customers and aims to become India’s leading exporter of coir pith through continuous innovation. Applicants will join a company in a strong growth phase with opportunities to contribute directly to operational and customer-facing improvements.
Role Description This is a full-time, on-site Operations & Customer Support Associate role based in Coimbatore. The associate will handle day-to-day customer interactions, respond to inquiries, resolve issues, and ensure a positive customer experience across phone, email, and other channels. The role includes coordinating orders, tracking shipments, maintaining records, and supporting internal operational processes to ensure timely and accurate deliveries. The associate will collaborate with production and logistics teams to communicate order status, manage expectations, and provide updates to customers and partners. Additional responsibilities may include supporting sales activities, assisting in onboarding and training customers on product use, and contributing feedback to improve operational workflows and service quality.
Qualifications
- Strong Customer Support, Customer Service, and Customer Experience skills to handle inquiries, resolve issues, and build long-term relationships.
- Sales and Training abilities to assist with order follow-ups, basic sales support, and guiding customers on product features and usage.
- Excellent communication skills in English and local languages, with a professional, empathetic, and solution-oriented approach.
- Organizational and time-management skills to manage multiple requests, maintain accurate records, and coordinate with operations and logistics.
- Comfort with basic computer applications, CRM or ticketing tools, and data entry for tracking orders and customer interactions.
- Ability to work on-site in Coimbatore, collaborate with cross-functional teams, and adapt to a fast-growing, process-driven environment.
- Prior experience in customer support, operations, or supply-chain coordination is preferred; experience in agriculture or export industries is an advantage.
- Diploma or bachelor’s degree in business, commerce, or a related field is beneficial, though equivalent practical experience will be considered.
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