Website:
bharaturbanwallah.com
Job details:
BPO EXECUTIVE – HINDI SPEAKING
Company Description:
Bharat UrbanWallah is a digital-focused company working to create practical technology and business solutions for modern audiences. The organization focuses on delivering customer-centric digital experiences through effective communication, technology, and service-driven processes. With an emphasis on quality, innovation, and professional growth, Bharat UrbanWallah aims to build a collaborative work environment where employees can develop their skills and contribute to business growth.
Role Description:
The BPO Executive – Hindi Speaking is a full-time, on-site position based in Coimbatore. The role involves handling inbound and outbound customer calls, understanding customer queries, providing accurate information, and ensuring a professional customer experience.
The BPO Executive will maintain customer records, follow established processes, handle customer concerns, and escalate complex issues to the appropriate team. The role also requires meeting daily performance targets, maintaining service quality, and working effectively with team members.
Key Responsibilities:
• Handle inbound and outbound customer calls professionally.
• Communicate with customers primarily in Hindi.
• Understand customer queries and provide appropriate solutions.
• Explain company products, services, and processes clearly.
• Maintain accurate customer and call records.
• Update customer information in the system.
• Follow up with customers when required.
• Identify and resolve basic customer concerns.
• Escalate complex issues to the relevant team.
• Follow company processes and standard operating procedures.
• Maintain professional customer service standards.
• Meet daily call, quality, and performance targets.
• Coordinate with internal teams for timely issue resolution.
Qualifications:
• Minimum 12th Pass / Graduate qualification.
• Strong Hindi-speaking and verbal communication skills.
• Basic English communication skills are preferred.
• Good customer-handling and interpersonal skills.
• Strong listening and problem-solving abilities.
• Basic computer knowledge.
• Ability to accurately enter and maintain customer information.
• Ability to handle multiple customer interactions efficiently.
• Comfortable working in a target-oriented environment.
• Ability to follow company processes and guidelines.
• Good teamwork and coordination skills.
• Freshers can apply.
• Prior BPO, call-center, or customer-service experience is an advantage but not mandatory.
Preferred Skills:
• Hindi Communication
• Customer Service
• Active Listening
• Problem Solving
• Basic Computer Skills
• Customer Relationship Management
• Verbal Communication
• Team Collaboration
• Time Management
Job Details:
Position: BPO Executive – Hindi Speaking
Experience: 0–2 Years
Employment Type: Full-time
Work Location: Coimbatore
Salary: ₹15,000–₹20,000/month
Shift: 9:00 AM – 7:00 PM
How to Apply:
Interested candidates can share their updated CV through:
Email: urbanhiringteam@gmail.com
WhatsApp: 9003316459
Click on Apply to know more.
