Kilta Coffee Co.
Website:
kiltacoffeeco.com
Job details:
Company Description Kilta Coffee Co. is a coffee-focused brand of roasters and enthusiasts dedicated to delivering fresh-roasted, premium-grade coffee in distinctive and carefully crafted blends. The company also features single-origin, organic Nagaland specialty coffees, appealing to guests who value unique regional flavors. To support a complete brewing experience, Kilta Coffee Co. offers a curated range of coffee accessories that can be ordered online for fast, hassle-free delivery. Guests can also visit the Kilta Wagon, where the team serves freshly roasted and brewed coffees on-site, creating a welcoming and immersive coffee experience. The culture centers on quality, curiosity, and a genuine love for great coffee.
Role Description The Operational Specialist is a full-time, on-site role based in New Delhi, responsible for ensuring smooth day-to-day operations across roasting, inventory, retail, and online order fulfillment. This role oversees stock levels for coffee and accessories, coordinates with roasting and service teams, and monitors order processing to maintain timely, accurate deliveries. The Operational Specialist supports store and Kilta Wagon workflows, including scheduling, vendor coordination, and basic facilities management. The role also involves tracking operational performance, identifying process improvements, and collaborating with sales and marketing teams to support promotions and customer experience initiatives. This position requires hands-on engagement in daily activities while maintaining clear documentation and communication with team members and leadership.
Qualifications
- Strong Analytical Skills for monitoring performance metrics, optimizing processes, and supporting data-informed decisions.
- Effective Communication skills to coordinate with cross-functional teams, vendors, and customers, and to document operational procedures clearly.
- Proven Sales capabilities to support in-store and Kilta Wagon sales activities, upsell products, and enhance customer satisfaction.
- Operations Management experience to manage inventory, scheduling, order fulfillment, and day-to-day workflow in a retail or F&B environment.
- Project Management skills to plan and execute operational initiatives, new process rollouts, and small-scale improvement projects.
- Previous experience in coffee, food and beverage, or retail operations is an advantage.
- Ability to work on-site in New Delhi with a hands-on approach and high attention to detail.
- Comfort with basic digital tools (POS systems, spreadsheets, inventory software) and willingness to learn new systems.
- Educational background in business, operations, hospitality, or a related field is preferred but not mandatory.
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