Website:
ajays.co.in
Job details:
Company Description Ajay’s Café is India’s fastest-growing vegetarian café chain, known for serving memorable moments through great taste and warm experiences. Established in 2014, the brand has expanded to over 265 outlets across more than 57 cities, with a strong footprint in Gujarat and a growing presence in Rajasthan. Ajay’s Café is widely recognized for its signature Cold Coffee and a fast-moving menu of burgers, pizzas, and other café favorites. Having served crores of coffees and burgers over 11 years, the company focuses on accessible, high-quality food and consistent #HappyWaliFeeling for guests. Led by founders Ajay and Jaideep Solanki, the brand also aims to inspire emerging entrepreneurs across India.
Role Description The NSO (New Store Opening) Field Trainer is responsible for training and supporting café teams during new outlet launches and brand rollouts. In this full-time remote role, the trainer designs and delivers operational, service, and product training, ensuring all team members follow Ajay’s Café standards from day one. Daily tasks include conducting virtual and on-site training sessions, preparing training materials, coordinating with operations and HR, and tracking trainee performance and readiness. The role involves close collaboration with store managers and area leaders to implement standard operating procedures, improve guest experience, and maintain consistent quality across locations. The NSO Field Trainer also gathers feedback from new outlets to refine training content and support ongoing skill development.
Qualifications
- Operational training and onboarding skills, including experience developing and delivering structured training programs for frontline teams.
- Strong communication and presentation skills, with the ability to explain concepts clearly, coach diverse teams, and facilitate interactive sessions remotely and on-site.
- Knowledge of café or QSR operations, including food safety basics, service standards, POS usage, and standard operating procedures.
- Planning and coordination skills to manage multiple new store openings, training schedules, and stakeholder expectations.
- Comfort with remote work tools and digital training platforms, including video conferencing, learning materials, and basic reporting.
- Ability to travel to store locations as needed, work in a fast-paced environment, and adapt training to different regions and team profiles.
- Prior experience in training, operations, or store management in hospitality, retail, or food service is preferred.
- Minimum of a bachelor’s degree or equivalent practical experience in hospitality, business, or a related field.
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