- Location
- Chennai, Tamil Nadu, India
- Job type
- Full-time
Required skills
- communication skills
- Jira
- Remedy
- ticketing
- ServiceNow
About the role
Website:
neurealm.com
Job details:
Responsibilities
- Network monitoring: Monitor LAN/WAN links, routers, firewalls, and wireless
- equipment for availability and performance.
- Server monitoring: Track server health, CPU/memory utilization, and
- escalate hardware/software alerts.
- Ticket handling: Follow SOPs for incident logging, categorization, and
- resolution; update tickets with accurate status.
- Escalation management: Escalate unresolved issues to L2/L3 teams per
- defined SLA timelines.
- ISP coordination: Engage ISPs for WAN/internet link issues, track resolution,
- and update stakeholders.
- Vendor coordination: Liaise with hardware/software vendors for RMA,
- patching, and support cases.
- SOP compliance: Ensure all actions are aligned with documented SOPs and
- governance standards.
Skills & Qualifications
- Basic knowledge of network devices (switches, routers, firewalls) and server
- monitoring tools.
- Familiarity with ticketing systems (ServiceNow, Remedy, Jira, etc.).
- Strong communication skills for ISP/vendor coordination.
- Certifications preferred: CompTIA Network+, CCNA (entry-level), or equivalent.
Click on Apply to know more.
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