About the role
Role Profile: User Experience Designer
C10 — 1 position
Role positioning
A senior individual-contributor UX design role accountable for end-to-end experience design across Functions CDIO
architecture products, tooling and services. The primary expertise is research-led user experience: understanding
user needs, shaping journeys and information architecture, designing interactions and interfaces, prototyping, testing
and improving delivered experiences. Good knowledge of enterprise and solution architecture enables effective
collaboration with architects and engineers on technical constraints, integration and trade-offs; it complements rather
than replaces deep UX capability. The role preserves the team’s architecture remit while making its outcomes usable,
accessible, inclusive and evidence-led.
What does this job deliver? (Key accountabilities)
Own research-led UX design for assigned products and services, ensuring colleague, customer, developer, architect
and governance-user needs inform product priorities, end-to-end journeys and delivery decisions across the
architecture pillars.
Plan and conduct interviews, contextual research and usability testing; synthesise findings into user needs, journey
maps and service blueprints. Develop information architecture, task flows, wireframes, interaction specifications and
low- to high-fidelity prototypes, iterating from discovery through delivery using research and feedback.
Lead Experience Quality Assurance: Review architecture journeys, artefacts, tools and interfaces for usability,
accessibility, consistency and clarity; document findings and work with accountable owners to resolve issues.
Grow user-centred capability: Build the confidence of architects and engineers to apply research, inclusive design,
accessibility and service design practices throughout architecture work.
Scope and expectations
Own defined user journeys, experience patterns, design-system components or
research workstreams across the architecture pillars.
Translate research evidence into clear user needs, experience principles, design
requirements, prototypes and measurable acceptance criteria.
Work as an individual contributor with architects and engineers through discovery,
design, implementation, testing, release and continuous improvement.
Information Classification - Confidential\Other
Ensure solutions consider accessibility, cognitive load, inclusive language,
privacy, trust, transparency and appropriate human oversight.
Escalate systemic experience risks, unmet accessibility needs or cross-domain
inconsistencies to Lead and Principal Enterprise Architects.
Functions CDIO Architecture Pillars — C10 UX Expectations
Reference Architecture
Define and maintain user-centred architecture principles, experience patterns,
personas, journey views and service blueprints within reference architectures.
Represent the needs of colleagues, developers, architects, reviewers and
operational users when shaping capability models, guardrails and target-state
designs.
Make reference architecture content understandable and actionable through clear
information architecture, visual communication and practical examples.
Maintain reusable UX artefacts and research evidence in EA Hub, with
appropriate traceability to architecture decisions and requirements.
Identify fragmented journeys, inconsistent terminology and avoidable user effort
across Functions domains and propose reusable improvements.
Architecture as Code
Design and test self-service architecture journeys for developers, making
patterns, standards, catalogues and automated guidance easy to discover and
apply.
Shape the information architecture, interaction patterns and content design of EA
Hub, the Foundational Technology Catalogue and API Catalogue.
Prototype and evaluate automated design creation and automated design review
experiences, ensuring outputs are understandable, actionable and appropriately
explainable.
Define UX acceptance criteria for machine-generated guidance, errors,
exceptions, approvals and human-review checkpoints.
Work with engineers to implement and validate accessible interfaces using
approved design systems and reusable components.
Incubation Products
Lead discovery and experience design for defined capabilities within products
such as the Engineer Career Development Framework, Colleague Application
Toolkit, RFP Evaluator and Agentic X.
Conduct research with relevant personas and turn insights into journeys,
wireframes, prototypes, content, backlog items and testable acceptance criteria.
Validate emerging technology through realistic user scenarios, usability testing
and accessibility reviews before wider patternisation.
Design transparent and trustworthy AI-assisted experiences, including clear
system status, provenance, limitations, user control and escalation to human
support.
Package validated interaction and service patterns for reuse across Functions
CDIO and the wider bank.
Architecture Governance
Embed user-centred, accessibility and experience-quality criteria into Design
Authority reviews, architecture templates and automated assurance workflows.
Review proposed designs for user impact, inclusivity, journey coherence,
accessibility and adoption risk alongside technical and control considerations.
Present research evidence, prototypes, usability findings and experience risks to
Functions CDIO Design Authority and relevant enterprise forums.
Information Classification - Confidential\Other
Maintain traceability from user needs and research findings to design decisions,
acceptance criteria and implemented outcomes in EA Hub.
Track experience-related actions and exceptions to closure and use evidence and
feedback to improve governance processes continuously.
Knowledge and experience
Strong knowledge of user-centred design, human-centred design, service design,
interaction design, information architecture and content design.
Proven experience selecting and conducting qualitative and quantitative research,
including interviews, contextual enquiry, surveys and usability testing;
synthesising findings into evidenced user needs, personas, journey maps and
service blueprints. Experience testing navigation and information architecture
through methods such as card sorting and tree testing.
Practical experience using tools such as Figma to create task flows, low- and
high-fidelity wireframes, interactive prototypes and developer-ready
specifications; strong visual hierarchy, layout, typography and interaction-state
design using approved enterprise design systems.
Strong understanding of accessibility standards and inclusive design, with
experience reviewing and improving digital journeys for accessibility.
Experience working with architects, engineers, product managers, business
analysts, risk and governance stakeholders throughout agile delivery.
Good working knowledge of enterprise and solution architecture, including
capability models, APIs, integration, data flows, security, resilience, cloud and
automation. Ability to read architecture artefacts, discuss technical constraints
and translate them into coherent user journeys and transparent AI-assisted
interactions, working with architects on feasible design options.
Experience defining measurable experience outcomes, analysing user feedback
and using evidence to influence design and architecture decisions.
Purpose of job
Design and continuously improve research-led, accessible and intuitive experiences for the people who consume,
implement, govern and operate Functions CDIO products and services. Own the UX lifecycle from discovery and
problem framing through interaction design, prototyping, validation, implementation support and measurement. Apply
good architecture knowledge to balance user needs with technical feasibility across Reference Architecture,
Architecture as Code, Incubation Products and Architecture Governance, improving usability, trust and adoption
without changing the team’s overall remit.
What are the accountabilities of the job?
Define and champion user-centred architecture principles and ensure they are
reflected in architecture strategies, standards, patterns, templates and decision
processes.
Plan and deliver research with relevant user groups, including colleagues,
developers, architects, reviewers and operational teams.
Create personas, journey maps, service blueprints, information architectures,
wireframes, prototypes, content and experience specifications.
Translate research into prioritised user needs, design requirements, backlog-
ready stories and measurable acceptance criteria.
Partner with architects and engineers to assess design feasibility, provide
developer-ready specifications and conduct design QA during implementation,
Information Classification - Confidential\Other
preserving design intent and resolving usability, accessibility and interaction
issues.
Apply and evolve approved design systems, interaction patterns and content
standards; specify reusable components, responsive behaviour, navigation,
forms, validation, loading, empty, error and success states so interfaces remain
consistent and accessible.
Conduct iterative usability testing, heuristic evaluation and accessibility reviews;
validate keyboard navigation, focus order, screen-reader support, contrast and
understandable content with engineering teams, and support remediation before
release.
Embed user evidence in architecture and design reviews, ensuring user impact
and adoption risk are considered alongside technology, security, resilience and
control requirements.
Define and monitor experience measures such as task completion, error rate,
time on task, satisfaction, accessibility findings, adoption and support demand.
Coach architects and engineers in practical user-centred methods and contribute
reusable guidance to the architecture community.
Capabilities CPC Behaviour Level
Advocate for users with confidence while balancing business outcomes,
architecture direction, engineering constraints, risk and regulatory obligations.
Apply systems thinking to understand how technology, process, policy, data and
organisational boundaries shape the complete user journey.
Use evidence rather than assumption, selecting proportionate research and
testing methods and communicating findings clearly.
Collaborate constructively across architecture, product, engineering, operations,
risk and business teams and influence decisions through practical design
expertise.
Create clear visual and written narratives that make complex architecture choices
understandable to different audiences.
Experiment responsibly with AI-assisted design and research tools, validating
outputs and protecting confidential or personal information.
Take ownership of experience quality within assigned scope and escalate
important accessibility, trust, safety or adoption risks promptly.
Conduct and Line of Defence
Comply with Our Code, Purpose, Values and relevant Policies.
Respect relevant regulatory obligations and Conduct Rules.
This is a first line job, as described in the Three Lines of Defence Principles,
responsible for intelligent risk taking and managing its direct and consequential
risks.
Promote a culture where risk, including financial crime and fraud, is managed
effectively through prompt identification, escalation and reporting.
Protect research participants and user data through informed participation, data
minimisation, appropriate consent, confidentiality and approved research
practices.
Information Classification - Confidential\Other
Regulatory Accountabilities
N/A
Information Classification - Confidential\Other
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