BT Group
Website:
bt.com
Job details:
Currently we have a requirement for a Network Enginnering professional for Kolkata with experience on SDWAN Operations Support (Velo Cloud, Fortinet & Cisco)
Interested candidates, please email us @ aparajita.senmajumder@bt.com
Please mention the below while sharing your resume:
CTC
expected:
Notice Period:
Experience:
Relevant Experience
Ok with Kolkata location: yes /No:
Role Accountabilities:
- Act as the L3 technical escalation point for complex network incidents and major outages.
- Manage and improve service performance against contractual SLAs and operational KPIs (FCR, MTTR, CSAT/NPS).
- Perform advanced troubleshooting across SD-WAN, Routing & Switching, Cloud, and Security technologies.
- Drive Problem Management activities, Root Cause Analysis (RCA), and Implementation of permanent fixes.
- Support network transformation, service improvement, and technology modernization initiatives.
- Review, validate, and implement network designs, changes, and operational procedures.
- Identify and deliver automation opportunities using Python, Ansible, APIs, and AI-driven tools.
- Leverage AI and AIOps platforms to enhance operational efficiency, troubleshooting, and service insights.
- Mentor and coach engineers through technical training, knowledge sharing, and best-practice guidance.
- Maintain technical documentation, SOPs, and knowledge articles to support operational excellence.
- Collaborate with customers, vendors, architects, and cross-functional teams to deliver successful outcomes.
Business Impact:
- Ensure high customer satisfaction and retention through effective operational support.
- Support strategic transformation and modernization initiatives.
Skills and experience:
Key Words:
- L3 Incident Management 24*7
- SDWAN Operations Support (Velo Cloud, Fortinet & Cisco)
- Routing and Switching
- Automation (Python, Ansible, APIs)
- AI & AIOps (Copilot, Cisco AI Assistant, AI Canvas, Observability Platforms)
Qualifications:
- ITIL Foundation highly desirable
- Good written and verbal English skills
- CCNP/CCIE (similar level of knowledge) mandatory
- Velo Cloud, Fortinet (NSE4, 5 & 7), Cisco SDWAN Certifications Preferred
- Cisco DevNet Associate Certification Preferred
Skills/Experience:
- At least 7-9 years of relevant experience.
- Strong expertise in LAN/WAN technologies, including BGP, MPLS, OSPF, EIGRP, DMVPN, and IPsec.
- Strong operational and troubleshooting experience with Cisco (Viptela) SD-WAN.
- Experience in L3 troubleshooting, Major Incident Management, and Problem Management.
- Knowledge of Network Security, Firewalls, WLAN, and Cisco ISE.
- Exposure to Azure, AWS, and hybrid cloud networking.
- Ability to design, implement, and support complex network solutions.
- Full level understanding of the BT products solutions to a solid ‘basic’ level (e.g. same as Sales roles) and in-depth BT's operational/service processes would be beneficial
- Ability to organize and attend on international conference call and discuss technical issues
- Proven ability to support and operate end-to-end customer network solutions.
- Exposure to network automation tools and scripting technologies such as Python, Ansible, APIs, or similar platforms.
- Familiarity with AI-enabled operations, observability, and data-driven troubleshooting tools is desirable.
Soft Skills:
- Excellent communication, Interpersonal and Negotiation skills - internally, analytical thinking and customer facing
- Collaborative Partnering with all the right people
- Managing internal and external stakeholders
- Self-starter, able to work with minimal guidance and supervision
- Team-player with good coaching skills, eager to learn and share skills and experience
- Enthusiastic and pro-active with a desire to improve service for the customer, and other internal users
Keen learner and support CI environment
Click on Apply to know more.
