Takara Bio USA, Inc.
Website:
takarabio.com
Job details:
About the Company:
DSS Takara Bio India is a joint venture between DSS Imagetech Pvt. Ltd. and Takara Bio Inc. established in 2011 to bring world-class quality molecular biology tools and research kits to the doorstep of the Indian scientific community, making them readily available and affordable in the Indian biotechnology market.
We market Takara Bio, Clontech, Cellartis, and Rubicon products to customers throughout the country. Additionally, we represent comprehensive product lines from our Partnered brands Macherey-Nagel, TriLink and PromoCell. At present, we are manufacturing Takara Bio branded routine molecular biology products in India at our manufacturing unit located in New Delhi.
Job Description:
Primary Role: The Field Application Specialist is responsible for providing technical support to end-users by identifying, researching, and resolving product-related issues. This role includes conducting operational and technical training for clients and working closely with Sales, Marketing, and Key Account Management to ensure customer needs are met. Additionally, the specialist offers technical support to both internal and external customers who use or assist in the use of Takara Bio’s products.
Objective: To provide reliable, quick and efficient support to customers and sales members in the region.
Responsibilities:
- Pre-sales: Assist sales team members with technical queries during pre-sales discussions
- Post-sales: Troubleshooting: guidance to customers for running their experiments or having technical queries
- Provide quick and accurate resolution to query/complaints
- Provide training to dealers and sales teams as required and identified
- Participate in conferences and roadshows when conducted
- Takes an active role in ensuring that any escalation is handled promptly and effectively
- Be a reference point for the entire regional team on various application topics and is able to resolve most of the items escalated
KPI:
- Make routine visits to customers and dealers and generate leads for business development
- Update competitor activity/promotions to PM as monthly plan
- Capture the initial complaint in CRM within stipulated TAT
- Gather necessary details as quickly as possible to identify the root cause.
- Ensure timely closure and resolution of complaints.
Job Specification:
Candidate must have:
- Enthusiasm for the Life Sciences Research Field
- Customer Focus Approach
- Action-oriented and good decision-making ability
- Team Player & Good Communication Skills—Verbal & written
- Continuous and Versatile Learner
- Good customer service attitude and willingness to travel extensively
Qualification
- M.SC / M. Tech.- Biotechnology/Life Sciences
- PhD in Life Sciences is preferred
Experience:
4–8 years of experience in technologies such as cell and gene therapy, next-generation sequencing, viral transduction, molecular biology techniques, and protein research.
Additional Skills (If Any):
- Excellent cross-functional communication and interpersonal Skills
- Proven research skills in the Life Sciences stream are preferable
- Strong understanding of biotech trends, technologies, and market dynamics
- Self Motivated
Interested candidates can apply through the link below:
Job Application Form
Click on Apply to know more.
