Randstad Enterprise
Website:
randstadenterprise.com
Job details:
Role: MSP Specialist
Location: Hyderabad (Hybrid)
Work Shift: Shift (5:30 PM - 2:30 AM IST)
Employment: Full Time
Work Experience
Minimum Years of Experience - 3+ Years
The Client-Facing MSP Specialist manages day-to-day contingent workforce operations for assigned clients and serves as a key point of contact for client stakeholders, hiring managers, suppliers, and internal teams. The role covers high-volume workforce activity, including blue-collar/industrial populations, with a strong focus on client service, VMS operations, issue resolution, and SLA delivery.
Key Responsibilities:
- Manage client communication, shared inboxes, requests, and escalations.
- Support the contingent worker lifecycle from requisition through onboarding, extensions, and offboarding.
- Ability to spearhead a first-generation program by expertly guiding clients through new processes, acting as a consultative partner to drive adoption and clearly communicate the "why" behind strategic changes.
- Proven track record of managing high-volume requisitions within an industrial environment, coupled with strong direct supplier engagement and relationship management.
- Manage high-volume activity across blue-collar/industrial workforce programs.
- Work closely with hiring managers, Talent Advisors, suppliers, and internal teams to meet workforce requirements.
- Process and monitor activities in VMS platforms such as Fieldglass or similar systems.
- Track SLA, requisition, fulfillment, and operational performance and provide client updates.
- Resolve issues proactively and ensure timely closure of escalations.
- Participate in client calls, operational reviews, MBRs/QBRs, and support process improvements.
- Mailbox management, liaising with suppliers who are in communication with the hiring managers
- Handling and assisting suppliers, and candidates, and guiding hiring managers as the MSP in the US and Canada. Helping hiring managers on the front-end process.
Work Experience:
- 3 - 7 years of experience in MSP, VMS, contingent workforce management, staffing, recruitment operations, or vendor management.
- Prior client-facing MSP experience strongly preferred.
- Expertise with Fieldglass.
- Experience supporting high-volume contingent workforce programs, preferably including blue-collar/industrial.
- Experience working directly with clients, hiring managers, suppliers, and Talent Acquisition teams.
- Experience managing SLAs, escalations, reporting, and operational deliverables.
- Experience working with global stakeholders is a plus.
Knowledge, Skills, and Abilities:
- Strong understanding of MSP/VMS operations and the contingent workforce lifecycle.
- Excellent client communication, stakeholder management, and problem-solving skills.
- Strong inbox management, organization, prioritization, and follow-up skills.
- Ability to manage multiple priorities and high-volume activity while maintaining accuracy.
- Good analytical and reporting skills, including Excel/Google Sheets.
- Ability to handle escalations professionally and drive issues to resolution.
- Ability to work as a team or with minimal supervision
- Strong ownership, attention to detail, and ability to work independently.
- Comfortable working in a fast-paced environment and across different time zones.
- Results oriented
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