MTI
Website:
mti.com
Job details:
Job Title : Agentforce Tech Lead
Location : Bangalore, India
Experience : 10+ Years in Salesforce Technology
Employment Type : Full-Time
About The Role :
We are seeking an experienced and highly motivated Agentforce Technical Team Lead with a strong blend of technical leadership, solution architecture, and client-facing capabilities. The ideal candidate will have 10+ years of Salesforce technical experience, including 2 - 3 years of hands-on experience with Salesforce Data Cloud and Agentforce and proven expertise across Sales Cloud, Service Cloud, and Experience Cloud. This role requires a strategic thinker who can engage with clients, translate business requirements into scalable solutions, lead delivery teams and drive successful implementations across the Salesforce ecosystem.
Key Responsibilities :
Technical Leadership :
- Lead the design, development, and implementation of Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, Data Cloud and Agentforce.
- Provide technical direction and governance for Salesforce programs and projects.
- Review and approve solution design, architecture artifacts and development standards.
- Ensure adherence to Salesforce best practices, security standards, scalability and performance guidelines.
- Drive innovation through adoption of new Salesforce capabilities and AI-powered solutions.
Client & Solution Leadership :
- Engage directly with business stakeholders, product owners and client leadership teams to understand business objectives and challenges.
- Conduct solution workshops, requirement discovery sessions and architecture reviews.
- Act as a trusted advisor to clients by recommending best-fit Salesforce and AI-driven solutions.
- Present technical solutions, implementation approaches and roadmap recommendations to senior stakeholders.
Data Cloud & Agentforce :
- Design and implement Data Cloud solutions including data ingestion, harmonization, identity resolution, segmentation and activation.
- Build customer 360 use cases leveraging Salesforce Data Cloud.
- Lead Agentforce implementations, agent design, prompt engineering, grounding strategies and AI-driven business workflows.
- Integrate Agentforce and Data Cloud with CRM and Service processes to improve customer engagement and operational efficiency.
Team Leadership & Delivery :
- Lead and mentor a team of 8 - 10 Salesforce developers, consultants and technical specialists.
- Drive sprint planning, technical reviews, code quality and release management activities.
- Manage project risks, technical dependencies and delivery timelines.
- Foster a culture of collaboration, innovation, continuous learning and accountability.
Integration & Development :
- Design and oversee integrations using REST, SOAP APIs, Platform Events, Middleware and external enterprise applications.
- Guide development activities involving Apex, LWC, Visualforce, Flows and Salesforce automation capabilities.
- Ensure solution maintainability, reusability and governance across implementations.
Experience :
Required Skills & Experience :
- 10+ years of overall Salesforce experience in technical delivery and solution design.
- Minimum 2 - 3 years of hands-on experience in Salesforce Data Cloud and Agentforce.
- Proven experience leading Salesforce implementation and transformation programs.
- Experience managing and mentoring teams of 8 - 10 members.
Salesforce Expertise :
- Strong expertise in :
- Sales Cloud
- Service Cloud
- Experience Cloud
- Data Cloud
- Agentforce
- Deep knowledge of Salesforce platform architecture and best practices.
- Strong experience in Apex, Lightning Web Components (LWC), Flow Automation, Integrations and Security Model.
Client & Leadership Skills :
- Excellent client-facing, stakeholder management and communication skills.
- Strong consultative and solution-oriented mindset.
- Ability to engage with senior business and technology leaders.
- Excellent problem-solving and decision-making capabilities.
Technical Skills :
- Salesforce Platform Development
- Enterprise Integration Patterns
- REST/SOAP APIs
- Platform Events
- Identity & Access Management
- DevOps and CI/CD practices
- Agile/Scrum Delivery
Preferred Qualifications :
- Salesforce Application Architect or System Architect Certification.
- Salesforce Data Cloud Consultant Certification.
- Salesforce AI Associate and/or Agentforce Specialist Certification.
- Salesforce Platform Developer I & II Certifications.
- Experience in large-scale enterprise transformation programs.
- Exposure to industry domains such as BFSI, Retail, Manufacturing, Healthcare or Technology.
What Success Looks Like :
- Deliver high-quality Salesforce and AI-powered solutions that drive business value.
- Build strong client relationships and become a trusted technology advisor.
- Successfully lead and develop high-performing technical teams.
- Drive adoption of Salesforce Data Cloud and Agentforce capabilities to accelerate customer experience transformation.
Location : Bangalore (Hybrid/Onsite as per business requirements)
Experience :
- 10+ Years Salesforce
- 2 - 3 Years Data Cloud & Agentforce
- Team Leadership Experience of 8 - 10 Members
(ref:hirist.tech)
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