Junior Product Owner - Call Center Services
Mercedes-Benz USA
- Experience
- 4+ yrs
- Location
- Fort Worth or North America or Mexico or United States or Maastricht or Bangalore
- Job type
- Full-time
Required skills
- Genesys Cloud
- JIRA
- Microsoft Office
- Automated Call Distribution (ACD)
- Call Recording
- Dialer
- Interactive Voice Response (IVR)
- Speech Analytics
- Telephony Performance Metrics
- Electronic Medical Records (EMR)
- User Acceptance Testing (UAT)
- User Interfaces (UIs)
- User Experience (UX)
About the role
Minimum 4 years overall work experience; high school diploma/GED required and bachelor's preferred. Genesys Cloud and JIRA experience preferred. Legal U.S. work authorization required.
About Mercedes-Benz USA
Automotive manufacturing subsidiary of the Mercedes-Benz Group.
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