Junior Product Owner - Call Center Services
Mercedes-Benz Group AG
- Experience
- 4+ yrs
- Location
- Fort Worth or Canada or Mexico or United States or Maastricht or Bangalore or North America
- Job type
- Full-time
Required skills
- Genesys Cloud
- JIRA
- Microsoft Office
- Automated Call Distribution (ACD)
- Call Recording
- Dialer
- Interactive Voice Response (IVR)
- Speech Analytics
- Telephony Performance Metrics
- Electronic Medical Records (EMR)
About the role
Minimum 4 years overall work experience; high school diploma/GED required and bachelor's preferred. Genesys Cloud and JIRA experience preferred; Spanish or Canadian French skills noted.
About Mercedes-Benz Group AG
Global automotive manufacturer of luxury cars and premium vans.
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