Website:
jetts.in
Job details:
Company Description Jetts Fitness is a global fitness brand focused on making health and wellness accessible, flexible, and member-centric. Originating in Australia in 2007, Jetts introduced 24/7 gym access and no lock-in contracts, supporting “Fitness Freedom” so members can train on their own terms. The company operates purpose-built facilities designed for functional, strength, and cardio training, supported by a welcoming atmosphere and experienced teams. With more than 250 clubs across multiple countries and a growing presence in India, Jetts offers genuine global access for members at home or while traveling. As the brand expands, Jetts Fitness remains committed to innovation and fostering a supportive community where everyone feels encouraged to live a healthier life.
Role Description This is a full-time, on-site Membership Consultant role based in Gurugram. The Membership Consultant will engage prospective members through walk-ins, inquiries, and outreach, explaining membership options, facilities, and services in a clear and supportive manner. Daily responsibilities include conducting gym tours, handling membership sign-ups, processing renewals, and maintaining accurate member records. The role also involves delivering excellent customer service, responding to member questions or concerns, and supporting retention initiatives. The Membership Consultant will collaborate with the club team on local marketing activities, promotional campaigns, and community events to drive membership growth and enhance the overall member experience.
Qualifications
- Strong customer service and relationship-building skills, with the ability to create a welcoming and inclusive environment.
- Sales and negotiation abilities, including experience with consultative selling, lead follow-up, and closing memberships.
- Clear verbal and written communication skills, with confident presentation abilities during gym tours and member interactions.
- Basic administrative and organizational skills, including data entry, record keeping, and handling membership documentation.
- Comfort working with digital tools and CRM or membership management systems; familiarity with social media or local marketing is an advantage.
- Enthusiasm for health, fitness, and wellness, with the ability to motivate and support members of diverse backgrounds and fitness levels.
- Ability to work on-site in Gurugram, including flexible hours, weekends, and peak times as required by club operations.
- Prior experience in fitness, hospitality, retail, or customer-facing roles is preferred; a relevant diploma or degree is beneficial but not mandatory.
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