Website:
techglora.com
Job details:
We are hirng !! Email & Chat Support Executive (Non-Voice)
About Flexwork
Flexwork is an AI-powered talent platform dedicated to bridging the gap between skilled professionals and meaningful employment opportunities. We connect businesses with verified talent for remote, short-term, project-based, and full-time roles while empowering fresh graduates, career restarters, freelancers, and professionals from diverse backgrounds to build successful careers.
Job Description
We are looking for an
E-Relationship Associate to handle customer queries through Email and Live Chat. This is a Non-Voice Customer Support role requiring good written English communication and good customer-handling skills.
E-Relationship Associate – Email & Chat Support
- Experience: Freshers (0-2 years)
- Qualification: Any Graduate
- Job Type: 3-6 months probation then Full- time conversion based on Performance & Business requirement)
- Shift: UK/US Rotational Shifts
- Salary- 15K-20K(Take home - Based on the performance in the interview)
- Week Off - Rotational Week off
- Payroll -Flex-workWork Mode: Work from OfficeJob Overview
We are looking for an E-Relationship Associate to handle customer queries through Email and Live Chat. This is a Non-Voice Customer Support role requiring strong written English communication and good customer-handling skills.
Key Responsibilities
Handle customer queries through email and chat.
Understand customer concerns and provide accurate solutions.
Maintain professional and courteous communication.
Resolve queries within the defined turnaround time.Escalate complex issues to the appropriate team
- Maintain accurate records of customer interactions.Meet quality, productivity, and customer satisfaction targets.
Requirements
Any Graduate; Freshers can apply.
Good written and verbal communication skills.
Strong English reading and writing skills.
Good typing and computer skills.
Ability to multitask and handle multiple customer conversations.
Customer-focused attitude and good problem-solving skills.
Willingness to work in UK/US rotational shifts.
Important This is a Non-Voice role. Candidates will communicate with customers primarily through Email and Chat.
Interview Process
L1 Round
English written Communication Assessment
Mock Chat
Typing Test
L2 Project Manager
L3 HR Manager
Please carry:Updated Resume (Please write Sharmila Balaji on the top of the cv as reference to get access )Valid Photo ID
APPLY THROUGH EMAIL AND GET ACCESS FOR THE WALK IN DRIVE OR WHATSAPP YOUR RESUME TO THE GIVEN NUMBER BELOW
Kind regards
Sharmila Balji
Skills: email,communication,interview,customer,customer service,chat
Click on Apply to know more.