Website:
tbt.care
Job details:
Job Title: Marketing & Customer Experience Associate
Experience: 1–2 years
Employment Type: Full-time
Location: Mumbai
Role Overview:
We are looking for a proactive Marketing & Customer Experience Associate to support influencer marketing, CRM initiatives, customer feedback management, and brand experience. The role will focus on building strong customer connections, managing marketing execution, and ensuring seamless coordination across teams.
Key Responsibilities:
- Manage influencer collaborations end-to-end, including creator communication, follow-ups, campaign execution, and performance tracking.
- Support CRM campaigns by coordinating execution, tracking performance.
- Collect, analyse, and share customer feedback to identify insights and improve customer experience.
- Coordinate with internal teams to ensure smooth execution of marketing and customer initiatives.
- Conduct periodic in-store visits to evaluate brand implementation, staff engagement, and customer experience, and share improvement areas.
Ideal Candidate:
1–2 years of experience in influencer marketing, digital marketing, brand operations, or customer experience.
Strong communication and relationship management skills.
Good organisational skills with the ability to manage multiple projects.
Detail-oriented, proactive, and comfortable working in a fast-paced brand environment.
Click on Apply to know more.
