Website:
supr.co.in
Job details:
Full-time | Noida | 20-30k depending on Experience
Company Description SUPR is a wellness brand focused on making health simple, accessible, and effective for everyone. The company creates nutrition solutions that are Simple, Unique, Powerful, and Results-oriented, starting with a protein blend designed to support hormonal balance, beauty, gut health, and mental clarity. Building on this foundation, SUPR is expanding into male-focused protein blends and a broader range of easy, delicious nutrition products. As SUPR grows, the team remains committed to addressing real challenges in everyday wellness and supporting individuals at every stage of their health journey. Candidates joining SUPR will be part of a mission-driven organization that aims to redefine modern wellness in a practical and inclusive way.
Role Description This is not a generic customer support role. At SUPR every customer interaction is a brand moment and a retention opportunity. You will be the human voice of SUPR resolving queries, building trust and turning frustrated customers into loyal advocates.
If you are someone who genuinely enjoys helping people, communicates with warmth and clarity and takes ownership of problems until they are fully resolved, then this role is for you.
What You Will Do
- Respond to customer queries across WhatsApp, Instagram DMs and email promptly and professionally
- Resolve order related issues including delays, missing items, damaged products and returns with empathy and efficiency
- Follow up proactively with customers to ensure their issues are fully resolved
- Identify opportunities to retain customers who are dissatisfied and convert complaints into positive brand experiences
- Maintain accurate logs of all customer interactions and resolutions in the CRM system
- Escalate genuine issues that require senior attention with full context and documentation
- Support retention campaigns by reaching out to existing customers with relevant offers and updates
- Track and report daily query volume, resolution rate and customer satisfaction
What We Are Looking For
- 1 to 2 years of experience in customer support, CRM or a customer facing role
- Excellent written communication in Hindi and English warm, clear and professional
- Ability to work independently and manage multiple conversations simultaneously without dropping the ball
- High attention to detail
To skip the queue: Send your CV to aryanshubham@supr.co.in, CC: obuli@supr.co.in with the subject line CRM Role SUPR. Write to us in 3 to 4 lines or a Loom video (Preferred) about why customer experience matters to you and one time you turned an unhappy customer into a happy one.
Click on Apply to know more.