Lloyd's List Intelligence
Website:
lloydslistintelligence.com
Job details:
Role Profile
Lloyds List Intelligence are the trusted experts delivering transparent and actionable maritime data empowering 60,000 professionals around the globe to make confident decisions that drive the safe, efficient, and lawful movement of trade by sea. Our advanced analytics, artificial intelligence, and industry expertise transform our unparalleled data into unique insight delivered through data and analytics services, news and commentary, and publications.
We have teams working across the globe in data and analytics, product management, editorial and market analysis, technology, marketing, sales, and customer success.
In the role of Maritime Data Analyst, reporting to the Customer Experience Lead, you will provide first response to customer queries related to vessel data, AIS data and methodology, complex ownership structures, as well as sanctions and compliance risks, working closely with other research teams to ensure the queries are answered within agreed SLAs. The Maritime Data Analyst will primarily investigate company and vessel ownership structures, vessel characteristics & movement patterns, as well as maritime areas & facilities. They are expected to gain a broad understanding of Lloyd’s List Intelligence data and products, and most importantly how these benefit our customers. Within the remit of this role there is a key focus on resolving multiple daily client queries and delivering on Data Quality programmes across several data areas in a timely manner, as well as exploring ways to improve efficiency and processes to increase the timeliness, coverage and accuracy of data delivered to customers.
If you have bags of enthusiasm and a desire to solve complex problems, are keen to gain experience of large and complex datasets and due diligence research whilst delivering timely and actionable insights to our customers then this is the team for you! Maritime knowledge would be an advantage but much more important is a passion for data, investigations and research, and someone who can work well with continual change.
This role is permanent and offers balanced working with 2-3 days a week in our Chennai office.
Key Responsibilities
- Monitor and respond to inbound customer queries, received through the Ask-the-Analyst service, as well as non-customer and internal requests, ensuring these are handled in an efficient and timely manner, capturing & escalating actionable client feedback.
- Develop a deep understanding of the different customer groups and how they rely on our insight and services.
- Acquire full knowledge of in-house methodology across the Maritime Data Team and be able to articulate this in written responses to internal and external stakeholders.
- Ensure customer service SLAs, Data Quality KPIs and daily tasks are consistently met.
- Research and investigate complex datasets, including commercial ownership structures and ultimate beneficial ownership, sanction links and vessel data, becoming a subject matter expert.
- Review and validate AIS tracking data, responding to customer queries on vessel movements.
- Monitor, proactively escalate and follow-up on issues related to the performance of our proprietary AIS tracking network, maintaining our relationships with the AIS station hosts.
- Review and update entries within our Geospatial database, including but not limited to Ports, Terminals & Berths, as well as High-Risk Areas.
- Provide quality control of research teams’ output, offer feedback and expertise when needed.
- Foster collaboration and share information with other in-house data teams, to optimise the quality of our data.
- Proactively suggest process efficiency and methodology improvements, supporting on their delivery within the scope of our COACT data quality framework.
- Keep abreast of emerging market trends and regulatory changes in the risk and compliance landscape, as well as competitor advances in the maritime data market.
- If required, attend client meetings as a subject matter expert alongside sales and product management.
Essential
What we are looking for:
- A customer-first approach with a flexible, can-do attitude, and strong time management skills with an ability to respond to multiple queries and requests within set deadlines.
- At least 1-2 years’ experience in business intelligence, consultancy, or complex data research, relying both on primary and secondary sources.
- Proven track record of proactively seeking out and validating information, both within and outside of pre-determined source lists.
- Proficiency in written and spoken English.
- Ability to compile training methodology and feedback documents to drive output enhancements is a pre-requisite.
- Strong stakeholder management is required in this role, across all areas of the business.
Desirable
- Experience of resolving complex customer queries, including objection handling.
- Innovative and dynamic approach to problem-solving, with proven success in implementing data, research, and content improvements.
- Software skills in packages that are synonymous with Big Data management, e.g. SQL, Python, and experience using datasets in natural language processing (NLP) would be an advantage
- Comprehensive understanding of complex company ownership structures and financial and legal transactions in the maritime industry would be advantageous.
- Experience mapping legal corporate structures and proficiency using corporate registries would be highly advantageous.
- Confident presentation skills for internal and external audiences.
- An established network of contacts in the maritime industry.
- Proficiency in another language is highly desirable.
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most, but not all of the skills or experience we're looking for, please go ahead and apply. You could be just what we need!
We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
Please let us know of any adjustments we need to make for you to show us your best self.
About Us
We are the industry experts delivering actionable maritime insight, data, technology, and analytics trusted by 60,000 professionals across the globe to drive commercial advantage, evaluate risk, and support the efficient and lawful movement of seaborne trade.
Our data is collected only from the most reputable partners and accurate sources, many of which are exclusive to us and our customers.
Our advanced analytics, artificial intelligence, and industry expertise transform our unparalleled data into powerful insight delivered through data and analytics platforms and services, news and commentary, and publications that help professionals in maritime operations, risk, and compliance stay well informed.
Leading seaborne trade through change with data transparency, innovative technology, and human ingenuity.
Our Vales and Behaviours
Build trust & Transparency
Transparency and trust needs to be at the heart, with commitment to honest communication about
individual progress, as well as company news, regular townhall meetings, clear messaging about the
company's direction, and transparency in addressing internal challenges such as gender and race
inequality and recognition/reward.
Embrace collective brillianceCollaboration and teamwork are the foundation of our collective success. Our data highlights the importance of
working together cross-company and communicating with agility to solve problems. There is a strong emphasis
on friendly, authentic relationships and courageous collaboration.
Work with respect
Respect for one another's well-being, fairness in recognition of effort, inclusivity in approach, and
celebration of cultural differences is critical. There is emphasis placed on social awareness and
positive impact.
Take responsibility
The importance of being accountable to each other cannot be underestimated, recognizing each
other's work, and maintaining a challenge culture to ensure credibility, dependability, and
trustworthiness. There is focus on stepping up to take on more if it helps the collective organization.
Simplify the complex
There is a focus in our data on delivering excellence, recognizing and learning from failures, and
a commitment to delivering work that puts customers first and provides market-leading
expertise.
Move fast & be bold
The data sources emphasize the need to embrace change in an agile way, with a positive approach to
challenges and transformation. It includes a desire to evolve and remain industry leaders, embracing
challenges and promoting a culture of curiosity and continuous learning.
We are delivering trusted maritime data, analytics, and insight that keeps global trade moving.
With over 300 years of maritime heritage, we continue to shape the future of trade intelligence, transforming vessel, ownership, compliance, and emissions data into clarity that drives smarter, safer, and more transparent trade.
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